Hotel Reservation Coordinator

il y a 3 jours


IssylesMoulineaux, Île-de-France Accor Temps plein

Job Description:

As a key member of our team at Accor, the Hotel Reservation Coordinator will play a vital role in ensuring the smooth operation of our hotel's reservation department.

Key Responsibilities:

  • Plan and coordinate room reservations to maximize occupancy and revenue.
  • Develop and implement effective selling strategies to drive room sales.
  • Manage and maintain accurate records of guest bookings and reservations.
  • Collaborate with the management team to ensure the hotel's interests are represented.
  • Prepare and analyze occupancy forecasts to inform business decisions.
  • Develop and maintain strong relationships with corporate clients to drive repeat business.
  • Provide exceptional customer service to ensure guest satisfaction.
  • Supervise and train junior team members to ensure high standards of service.

Requirements:

  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Proficiency in Opera or similar hotel management systems.
  • Fluency in English, with additional languages an asset.


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