Key Account Manager
Il y a 2 mois
We are seeking an experienced Key Account Manager to join our team at AT INTERNET. As a Key Account Manager, you will be responsible for managing a portfolio of high-value clients in the Europe South region, providing daily support to increase customer satisfaction and loyalty by optimizing and maximizing the use of our solutions.
Key Responsibilities- Be the primary point of contact for assigned client accounts, acquiring a deep understanding of their needs and developing strategies to meet them.
- Build strong, long-term relationships with clients as a trusted advisor, resulting in increased customer loyalty and revenue growth.
- Identify and understand client needs, while having a thorough knowledge of Piano's commercial objectives.
- Maximize ongoing value for clients by deepening relationships, stimulating revenue growth, and driving business profitability.
- Detect, negotiate, and close high-value sales opportunities, including renewals and cross-sell initiatives.
- Participate in client meetings, including steering committees, to present new features and propose methods for clients to get the most out of our solution.
- Monitor client performance on the platform to identify new commercial opportunities, resulting in ongoing value creation and expansion opportunities.
- Act as a secondary point of contact for information requests and bug corrections, collaborating with the Engineering and Client Success Manager teams to provide solutions (the primary contact being our Support team).
- Manage high-impact requests or escalations until resolution, ensuring timely service delivery.
- Communicate within and between internal functions, reporting on client initiative and activity progress, highlighting product development opportunities, and emphasizing the importance of client success.
- Manage and update the Client Success CRM to ensure accurate and timely data entry for business visibility, tool alignment, and proactive account management.
- 5+ years of experience in a Key Account Manager role; experience in AdTech, Analytics MarTech, SaaS, or media buying/ selling is a plus.
- Based in Paris or willing to travel to Paris.
- Strong knowledge in one or more of the following areas: Analytics, Identity Management, Marketing Science, Campaign Performance Reporting, DMP/data solutions, Ad Operations, or subscription business is preferred.
- Understanding of digital media monetization, online media industries, and marketing.
- Proficiency in productivity tools (MS, Apple).
- Basic technical knowledge is a plus (JavaScript, HTML).
- Previous experience in managing government and public administration accounts, as well as knowledge of the UGAP system, is an asset.
- Fluency in English; knowledge of other languages such as Spanish or Italian is an asset.
- Presence to build relationships and influence key client stakeholders.
- Engagement in creating a culture of mutual success, where client success is intrinsically linked to our own.
- Entrepreneurial spirit and genuine sense of ownership of the business portfolio.
- Flair for client communication and understanding of their behavior.
- Strong listening, counseling, and presentation skills.
- Analytical mindset and ability to identify trends and patterns.
- Proactive approach and leadership skills to address client needs and problems.
- Sense of urgency; ability to resolve problems and address them in a timely manner.
- Strong organizational, prioritization, and workload balancing skills.
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