Customer Operations Manager

il y a 3 semaines


Paris, Île-de-France Lydia Solutions Temps plein
Join Our Team as an Operations Manager

We are seeking an experienced Operations Manager to join our Customer Service Team at Lydia Solutions. As a key member of our team, you will play a crucial role in driving operational excellence and continuous improvement.

About the Role

As an Operations Manager, you will be responsible for:

  • Improving the customer experience from an operational perspective
  • Leading and owning operational projects around efficiency, productivity, and continuous improvements for our Customer Service operations
  • Identifying potential innovations or existing frictions and proposing proactive improvement areas
  • Working closely with the Head of Internal Customer Service and the Head of External Customer Service to improve quality and efficiency of our Customer Service Advisors
  • Improving and managing tools used by operational teams to strengthen efficiency, communication, and controls
  • Contributing to providing a top-notch user experience across all channels
Requirements

To be successful in this role, you will need:

  • 1-3 years of experience in a scale-up or consulting firm
  • Strong knowledge of project management
  • Good understanding of SQL language
  • Ability to collaborate with technical teams on product development projects
  • Excellent communication and problem-solving skills
  • Fluency in English and French (oral and written)
What We Offer

At Lydia Solutions, we offer a dynamic and inclusive work environment, competitive compensation, and opportunities for growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.


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