Customer Operations Manager
il y a 3 semaines
We are seeking an experienced Operations Manager to join our Customer Service Team at Lydia Solutions. As a key member of our team, you will play a crucial role in driving operational excellence and continuous improvement.
About the RoleAs an Operations Manager, you will be responsible for:
- Improving the customer experience from an operational perspective
- Leading and owning operational projects around efficiency, productivity, and continuous improvements for our Customer Service operations
- Identifying potential innovations or existing frictions and proposing proactive improvement areas
- Working closely with the Head of Internal Customer Service and the Head of External Customer Service to improve quality and efficiency of our Customer Service Advisors
- Improving and managing tools used by operational teams to strengthen efficiency, communication, and controls
- Contributing to providing a top-notch user experience across all channels
To be successful in this role, you will need:
- 1-3 years of experience in a scale-up or consulting firm
- Strong knowledge of project management
- Good understanding of SQL language
- Ability to collaborate with technical teams on product development projects
- Excellent communication and problem-solving skills
- Fluency in English and French (oral and written)
At Lydia Solutions, we offer a dynamic and inclusive work environment, competitive compensation, and opportunities for growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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