Customer Operations Success Manager
il y a 5 jours
About Pivot
Pivot is a cutting-edge procurement tool designed to simplify purchase processes for employees in mid-market companies. Our innovative solution streamlines finance teams' work, freeing them up to be more strategic and happier.
We're a dynamic team of experienced professionals, including former C-levels from fintech unicorns and top-notch tech companies. Since our inception in mid-2023, we've raised €5M in pre-seed and €20M in Series A with tier-1 investors and built a team of 40 with a product operating across 7 countries.
We're seeking a highly motivated and experienced Customer Operations Success Manager to join our Operations team. This role is crucial in ensuring our clients receive outstanding support and an exceptional customer experience.
Key Responsibilities
- Provide top-notch support to clients, addressing and resolving their issues efficiently and effectively in collaboration with the tech team.
- Manage support tickets from creation to closure, ensuring timely and accurate resolutions.
- Investigate and escalate technical issues to the product and tech teams, relying on your in-depth product knowledge to analyze customer requests.
Requirements
- At least 3 years of experience in customer success, customer support, or a related field within a SaaS or software environment.
- Excellent problem-solving abilities and technical proficiency to troubleshoot product-related issues.
- Strong project management skills and the ability to juggle multiple priorities.
- Proven track record of managing support operations and improving customer service processes and tools.
- Experience in a startup environment, building support systems and processes from scratch.
- Fluency in English.
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