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Technical Support Agent

Il y a 3 mois


Lille, Hauts-de-France Experis France Temps plein

Experis France is seeking committed Bilingual Helpdesk Support Specialists (ITA/ESP/POR) (H/F) to enhance their team. As a key player in a vibrant organization dedicated to IT solutions, you will be responsible for delivering technical assistance to clients within the retail industry, focusing on level 1 application and desktop support. Your key duties will encompass:

  • Handling user inquiries via calls and messages.
  • Identifying and resolving technical issues.
  • Assisting users through troubleshooting processes or providing remote support.
  • Forwarding complex issues to appropriate teams.
  • Monitoring the resolution of incidents from initiation to completion using ticketing systems (Ivanti).

Essential Technical Competencies:
Proven experience in a comparable position and familiarity with at least one ticketing system.

Fluency in either Spanish, Italian, or Portuguese is essential for this role.

  • Customer-focused approach
  • Strong communication abilities
  • Collaborative team member