ITIL Process Manager

il y a 1 semaine


Brest, Bretagne, France Naval Group Temps plein

Job Summary

Naval Group is seeking a highly skilled ITIL Process Manager to join our team in Brest. As a key member of our Digital Transformation and Information Systems (DTSI) department, you will be responsible for defining and implementing the process for managing our assets (hardware and software) in our Configuration Management Database (CMDB).

Key Responsibilities

  • Define and implement the process for managing configuration items in the CMDB
  • Propose and implement improvements to the process
  • Identify and control process anomalies
  • Maintain the process documentation
  • Produce monthly reports for process reviews
  • Act as the ITSM tool expert for configuration management and CMDB data modeling
  • Identify and create knowledge base articles for optimal process functioning
  • Promote the process to all stakeholders, including configuration item managers and equipment suppliers

Requirements

  • Master's degree in Computer Science or equivalent
  • 10 years of experience in IT process management, with a focus on CMDB
  • Knowledge of CMDB data modeling
  • Experience in project management and communication
  • Excellent communication and listening skills
  • Flexibility and adaptability

What We Offer

  • Attractive salary package
  • Opportunity to work in a dynamic and international company
  • Flexible working hours and remote work options
  • Excellent benefits package, including health insurance and pension plan
  • Professional development opportunities

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