French Customer Service Representative

il y a 3 semaines


Cannes, Provence-Alpes-Côte d'Azur, France Capijobnew Temps plein

Why Work with Us?

We are a dynamic and multilingual team at Capijobnew, seeking a skilled Customer Advisor to provide exceptional customer experience. As a key member of our team, you will develop valuable business skills while gaining a deep understanding of the tourism industry.

Your Mission at Capijobnew

Your primary responsibility will be to create enthusiasm around our clients' services and resolve customer issues with precision and efficiency. You will ensure excellent service standards, maintain high customer satisfaction, and enjoy a fast-paced and multicultural work environment.

Key Responsibilities

  1. Manage reservations in a back-office capacity, including ticket issuing, modification, and cancellation.
  2. Assist customers in the after-sales process, answering inquiries and managing requests related to travel dates, promotional campaigns, and more.
  3. Keep records of customer interactions and transactions, documenting inquiries, complaints, or comments, as well as actions taken.
  4. Provide exceptional customer service by managing expectations and claims in a positive, polite, and diplomatic manner.
  5. Handle inquiries and respond in a timely manner according to our company's policy.
  6. Ensure customer satisfaction meets both customer and company needs.

What We're Looking For

We're seeking a candidate with a natural talent for helping people, excellent communication skills, and the ability to think on their feet. You should be customer-oriented, able to adapt to different types of people, and possess strong multitasking, prioritization, and time management skills.

Requirements

  1. Native or proficient in French (C2) and fluent in English (B2).
  2. Previous experience with GDS tools like Amadeus, Galileo, or Sabre.
  3. Excellent communication skills, empathy, and team spirit.
  4. Able to identify customer needs and propose fast solutions.
  5. Desire to develop personal qualities within a professional environment.
  6. Appreciation for our values of recognition, integrity, unity, commitment, and a willingness to create a 'wow' experience.

What We Offer

Competitive wages, meal allowance, performance bonus, health insurance, and relocation package.



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