Customer Service Representative
Il y a 2 mois
About the Role
Pandora is seeking a highly motivated and sales-driven individual to join our team as a Sales Consultant. As a Sales Consultant, you will be responsible for providing exceptional customer service, driving sales growth, and building strong relationships with our clients.
Key Responsibilities
- Influence and increase sales in a fast-paced retail environment.
- Achieve and exceed individual sales targets and store sales goals by utilizing effective sales techniques, focusing on upselling, cross-selling, and product knowledge.
- Build strong relationships with our clients by responding to their needs, providing excellent customer service, and adapting your approach to meet the unique needs and preferences of each individual.
- Stay up-to-date on product knowledge, including the history of Pandora, production processes, company values, product composition, trends, and best-sellers.
- Encourage customer loyalty by discussing upcoming collection launches, obtaining customer data through electronic receipts, and providing personalized recommendations.
- Assist with product delivery and point-of-sale tasks, including unloading and stocking merchandise in designated areas of the store.
- Complete online training modules to develop and enhance your skills as a member of the Pandora team, with the support of your store manager.
- Set an example, mentor, and train new team members.
- Represent the brand and store by maintaining a professional appearance and demeanor.
- Highlight the store and maintain high standards in the stockroom; be proud of your work environment.
- Operate the cash register, process transactions, including returns and exchanges.
- Be vigilant in the store and respect the company's safety policies and procedures to ensure the safety of the entire team and customers.
About You
We are looking for passionate and motivated individuals who are eager to join our team. We encourage our team members to express their personality by showcasing Pandora's jewelry in their own unique way and sharing these ideas with our customers. This means it's essential to love our products.
- Strong sales skills, with experience in a luxury retail environment, preferably with 1-1 sales experience.
- Ability to work under pressure in a fast-paced sales environment - our stores are often very busy, with long lines of customers waiting to be served.
- A positive attitude, be willing to do whatever it takes, and enjoy working as part of a high-performing team.
- Fluency in English is a significant advantage.
What We Offer
Our colleagues are an integral part of our success. Our commitment to an unforgettable career progression is just the beginning. We offer a competitive rewards package that's unmatched. Our generous benefits package includes
Job Type: Full-time
Salary: From €1,000 per month
Meal vouchers of €10 per day
Hours:
Daytime work
Available on weekends and public holidays
Types of bonuses and gratuities:
Bonuses
Pandora is committed to equal opportunities. A policy of prevention and fight against all types of discrimination has been implemented. All our job offers are open to candidates with disabilities.
About Pandora
Pandora is a global leader in jewelry, imagining, manufacturing, and marketing high-quality finished jewelry at affordable prices. Pandora's jewelry is sold in over 100 countries, through over 6,000 points of sale, including over 2 concept stores.
Pandora, headquartered in Copenhagen, Denmark, employs 33,000 people worldwide and manufactures its jewelry in three Thai sites. Desiring to be at the forefront of sustainable development, Pandora sources recycled silver and gold for all its jewelry and has set a target to reduce its greenhouse gas emissions by 50% across its value chain by 2025. The Danish company is listed on the Nasdaq Copenhagen stock exchange and reported revenue of DKK 28.1 billion (€3.8 billion) in 2020.
At Pandora, we believe that an inclusive workplace, with diverse teams, is essential to implementing our vision: giving voice to people's passions. Similarly, we strive to reflect the diversity of society in our commitment to customers. We foster, cultivate, and preserve a culture of inclusion and diversity where everyone feels respected and valued.
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