French Customer Service Representative with GDS for Travel Agency

il y a 4 jours


Cannes, Provence-Alpes-Côte d'Azur, France Capijobnew Temps plein
Why Choose Us

We are a dynamic and multilingual team in Lisbon, Portugal, seeking a Customer Advisor to provide exceptional customer experience. As a valued member of our team, you will develop valuable business skills and gain a unique perspective on the tourism industry.

Your Mission

Your primary responsibility will be to create enthusiasm around our clients' services and resolve customer inquiries with precision and efficiency. You will ensure excellent service standards, maintain high customer satisfaction, and enjoy a fast-paced work environment.

Key Responsibilities
  1. Manage reservations in a back-office capacity, including ticket issuing, modification, and cancellation.
  2. Assist customers in the after-sales process, answering inquiries and managing requests related to travel dates, promotional campaigns, and more.
  3. Keep records of customer interactions and transactions, documenting details of inquiries, complaints, or comments, as well as actions taken.
  4. Provide exceptional customer service by managing expectations and claims in a positive, polite, and diplomatic manner.
  5. Handle inquiries and respond in a timely manner, adhering to our company's policy.
  6. Ensure customer satisfaction meets both customer and company needs.
What We're Looking For

We're seeking a customer-oriented individual with excellent communication skills, empathy, and team spirit. You should be proficient in French (C2) and fluent in English (B2), with previous experience using GDS tools like Amadeus, Galileo, or Sabre. If you're passionate about helping people, can multitask, prioritize, and manage time effectively, and appreciate our values of recognition, integrity, unity, commitment, and creating a 'wow' experience, we'd love to hear from you.

What We Offer
  • Competitive wages (14 monthly payments per year).
  • Meal allowance paid in voucher card (net).
  • Performance bonus.
  • Health insurance with a dental plan (after 6 months contract).
  • Relocation package: shared accommodation and flight reimbursement.
About Us

We're a French multinational BPO company making business more human for the world's most exciting brands. By choosing us, you'll be part of a family of over 95,000 game-changers from more than 190 locations in 51 countries. Join us at Webhelp Portugal and you'll have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.

If this sounds like you, join us Webhelp Portugal is an equal opportunity employer. We consider diversity as a fundamental resource and offer everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.



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