Operations Client Service Manager
il y a 1 semaine
Unlock Business Growth with Circana
Circana, the leading advisor on consumer behavior, is seeking a skilled Manager Operations Client Service to join our team. As a key member of our Operations Client Service team, you will be responsible for addressing client inquiries, resolving data issues, and collaborating with internal teams to drive resolution.
Key Responsibilities:
- Build strong relationships with clients in the Beauty sector, providing exceptional service and support.
- Investigate and resolve data quality issues, communicating effectively with clients and internal teams.
- Train clients on Circana solutions, processes, and analytics tools.
- Prepare clear and concise communications for external audiences.
- Proactively provide clients with data updates and changes.
- Maintain industry knowledge to support client interactions.
- Represent client needs for enhancements and gather feedback.
- Attend client meetings as necessary.
Internal Role:
- Develop trusted relationships with Practice leads, Commercial teams, and Product.
- Liaise with Operations, Commercial, Product, Research Science, and other support groups to ensure resolution and communication of inquiries.
- Monitor client inquiries to identify patterns and influence process changes.
- Maintain effective communication with Commercial teams.
- Master Circana processes to support investigation and articulation of inquiries.
- Assist senior management with setting strategies and direction.
Requirements:
- At least 5 years of experience in Consumer Data Content, Data Quality Analysis, or Operations Client Service Analyst.
- Strong capabilities in French and English (spoken and written).
- Management skills.
- Experience in communication with clients at all levels.
- Strong technical skills in market research data.
- Bachelor's degree required.
- Ability to partner with internal teams and assure follow-through.
- Strong organizational skills and proficiency in Excel.
- Able to travel domestically and internationally.
Circana Behaviors:
We value individuals who champion our shared behaviors:
- Stay Curious: Embracing complexity to create clarity and inspire action.
- Seek Clarity: Embracing complexity to create clarity and inspire action.
- Own the Outcome: Being accountable for decisions and taking ownership of our choices.
- Center on the Client: Relentlessly adding value for our customers.
- Be a Challenger: Never complacent, always striving for continuous improvement.
- Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
- Commit to each other: Contributing to making Circana a great place to work for everyone.
Location:
This position can be located in France Remote or Paris Hybrid.
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