Operations Client Service Manager

il y a 1 semaine


Courbevoie, Île-de-France Circana Temps plein

Unlock Business Growth with Circana

Circana, the leading advisor on consumer behavior, is seeking a skilled Manager Operations Client Service to join our team. As a key member of our Operations Client Service team, you will be responsible for addressing client inquiries, resolving data issues, and collaborating with internal teams to drive resolution.

Key Responsibilities:

  • Build strong relationships with clients in the Beauty sector, providing exceptional service and support.
  • Investigate and resolve data quality issues, communicating effectively with clients and internal teams.
  • Train clients on Circana solutions, processes, and analytics tools.
  • Prepare clear and concise communications for external audiences.
  • Proactively provide clients with data updates and changes.
  • Maintain industry knowledge to support client interactions.
  • Represent client needs for enhancements and gather feedback.
  • Attend client meetings as necessary.

Internal Role:

  • Develop trusted relationships with Practice leads, Commercial teams, and Product.
  • Liaise with Operations, Commercial, Product, Research Science, and other support groups to ensure resolution and communication of inquiries.
  • Monitor client inquiries to identify patterns and influence process changes.
  • Maintain effective communication with Commercial teams.
  • Master Circana processes to support investigation and articulation of inquiries.
  • Assist senior management with setting strategies and direction.

Requirements:

  • At least 5 years of experience in Consumer Data Content, Data Quality Analysis, or Operations Client Service Analyst.
  • Strong capabilities in French and English (spoken and written).
  • Management skills.
  • Experience in communication with clients at all levels.
  • Strong technical skills in market research data.
  • Bachelor's degree required.
  • Ability to partner with internal teams and assure follow-through.
  • Strong organizational skills and proficiency in Excel.
  • Able to travel domestically and internationally.

Circana Behaviors:

We value individuals who champion our shared behaviors:

  • Stay Curious: Embracing complexity to create clarity and inspire action.
  • Seek Clarity: Embracing complexity to create clarity and inspire action.
  • Own the Outcome: Being accountable for decisions and taking ownership of our choices.
  • Center on the Client: Relentlessly adding value for our customers.
  • Be a Challenger: Never complacent, always striving for continuous improvement.
  • Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
  • Commit to each other: Contributing to making Circana a great place to work for everyone.

Location:

This position can be located in France Remote or Paris Hybrid.



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