Operations Client Service Manager
il y a 2 jours
At Circana, we are seeking a skilled Manager Operations Client Service to join our team. As a key member of our Operations Client Service team, you will be responsible for addressing all inquiries on data elements raised by internal or external clients within the Beauty sector.
This role will require you to build strong, trusted relationships with clients within the Beauty sector in France, in the UK, and internationally. You will be the main point of contact for data inquiries, operational activity, methodology, and category enhancements.
Key responsibilities of this role include:
- Addressing, troubleshooting, resolving, and communicating data quality issues/resolutions/optimisation.
- Training our clients on Circana solutions, processes, and analytics tools.
- Preparing written and verbal communications which clearly convey issues, findings, resolutions, and impacts to external audiences.
- Proactively providing clients with an overview of data changes due to upgrades or launches prior to data release.
- Maintaining an understanding of Industry key categories in order to support client interaction.
- Gathering suggestions and representing needs for enhancements from clients for internal discussion.
- Attending client meetings as necessary.
In addition to these responsibilities, you will also be expected to develop trusted relationships with Practice leads, Commercial teams, Operations, and Product. This will involve effectively liaising with other Operations Client Service team members, Operations, Commercial, Product, Research Science, and other support groups to ensure ultimate resolution and communication of inquiries.
Requirements for this role include:
- At least 5 years of experience as an Expert in Consumer Data Content, Data Quality Analysis, or Operations Client Service Analyst within the retail, beauty sector, and consumer data.
- Strong capabilities to work daily in French and English (spoken and written).
- Management skills.
- Experience in communication with clients at all levels.
- Strong technical skills in market research data.
- Bachelor's degree required.
- Ability to partner with internal teams, monitor workflow, and assure follow-through.
- Strong organizational skills, with the ability to manage multiple projects simultaneously and to coordinate multi-disciplinary teams.
- Proficiency in Excel (pivot tables, v-look up, and basic calculations). Advanced Excel skills strongly preferred.
- Able to travel domestically and internationally.
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