Operations Client Service Manager
il y a 4 semaines
About the Role
Circana is seeking a highly skilled Manager Operations Client Service to join our team in France. As a key member of our Operations Client Service team, you will be responsible for addressing all inquiries on data elements raised by internal or external clients within the Beauty sector.
Key Responsibilities
- Build strong, trusted relationships with clients within the Beauty sector in France, in the UK and internationally, and become their main point of contact for data inquiries, operational activity, methodology, and category enhancements.
- Address, troubleshoot, resolve, and communicate data quality issues/resolutions/optimisation.
- Train our clients on Circana solutions, processes, and analytics tools.
- Prepare written and verbal communications that clearly convey issues, findings, resolutions, and impacts to external audiences.
- Proactively provide clients with an overview of data changes due to upgrades or launches prior to data release.
- Maintain an understanding of Industry key categories in order to support client interaction.
- Gather suggestions and represent need for enhancements from clients for internal discussion.
- Attend client meetings as necessary.
Internal Role
- Develop trusted relationships with Practice leads, Commercial teams, Operations, and Product.
- Effectively liaise with other Operations Client Service team members, Operations, Commercial, Product, Research Science, and other support groups to ensure ultimate resolution and communication of inquiries.
- Monitor and identify patterns in client inquiries that could influence changes in our processes.
- Maintain detailed and effective communication with Commercial team related to client interaction, both reactive and proactive.
- Master an understanding of Circana processes to support investigation and articulation of inquiries.
- Assist senior management team with setting strategies and direction to the department.
Requirements
- At least 5 years of experience as an Expert in Consumer Data Content, Data Quality Analysis, or Operations Client Service Analyst within retailer, beauty sector, and consumer data.
- Strong capabilities to work daily in French and English (spoken and written).
- Management skills.
- Experience in communication with clients at all levels.
- Strong technical skills in market research data.
- Bachelor's degree required.
- Ability to partner with internal teams, monitor workflow, and assure follow-through.
- Strong organizational skills, with the ability to manage multiple projects simultaneously and to coordinate multi-disciplinary teams.
- Proficiency in Excel (pivot tables, v-look up, and basic calculations). Advanced Excel skills strongly preferred.
- Able to travel domestic and internationally.
Circana Behaviors
We are looking for individuals who embody our shared behaviors:
- Stay Curious: Being hungry to learn and grow, always asking the big questions.
- Seek Clarity: Embracing complexity to create clarity and inspire action.
- Own the Outcome: Being accountable for decisions and taking ownership of our choices.
- Center on the Client: Relentlessly adding value for our customers.
- Be a Challenger: Never complacent, always striving for continuous improvement.
- Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
- Commit to each other: Contributing to making Circana a great place to work for everyone.
Location
This position can be located in the following area(s): France Remote or Paris Hybrid.
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