French Customer Service Representative

il y a 2 semaines


Clichy, Île-de-France Amazon France Logistique SAS Temps plein
Post-Delivery Experience Manager

At Amazon France Logistique SAS, we're committed to delivering exceptional customer experiences. We're seeking a skilled Post-Delivery Experience Manager to join our French & Belgian Customer Service Team (CS). This role will require influencing other teams to drive change, using data-driven insights and comprehensive project proposals to improve processes and services.

Key Responsibilities:

  • Act as the point of contact for the French CS for pan-European and Global Post-Delivery Experience projects.
  • Surface and investigate new ideas through data analysis, with a focus on improving customer experience and key metrics.
  • Work experience in customer service and data-driven decision making or quantitative analysis skills.

About Amazon France Logistique SAS:

We're a customer-centric company that values data protection and security. Please review our Privacy Notice to learn more about how we collect, use, and process candidate data.



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