French Customer Service Representative

il y a 3 semaines

Clichy, Île-de-France Amazon France Logistique SAS Temps plein
Post-Delivery Experience Manager

At Amazon, we're working to be the most customer-centric company on earth. We are looking for a Post-Delivery Experience Manager to join our French & Belgian Customer Service Team (CS). This role will need to deliver through influencing other teams to change, through the use of quantitative and qualitative data and comprehensive project proposals and narratives to create and communicate convincing process/service improvement proposals towards a broad audience with often conflicting Key Performance Indicators.

Key Responsibilities:
  • Act as the point of contact for the French CS for pan-European and Global Post-Delivery Experience projects.
  • Surface and investigate ad hoc new ideas through quantitative and qualitative analysis of data, processes, and procedures with a mind to improving the customer experience and key metrics.
  • Work experience in customer service.
  • Data-driven decision making or quantitative analysis skills.

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