Senior IT Site Support Specialist

il y a 5 jours

Paris, Île-de-France Free2Move Temps plein

About the Role:

We are seeking a highly motivated and experienced Senior IT Site Support to join our dynamic team in Tunis.

This role will be responsible for providing comprehensive technical support to end-users, maintaining IT infrastructure and ensuring the smooth operation of all IT systems at our site.

The successful candidate will also play a key role in mentoring and guiding junior IT support technicians.

Key Responsibilities:

  • Provide timely and effective technical support to end-users on various IT issues, including hardware, software, network connectivity and peripherals.
  • Diagnose and resolve technical problems remotely and on-site.
  • Escalate complex issues to appropriate IT teams or vendors.
  • Maintain accurate records of support requests and resolutions.
  • Monitor and maintain the health of IT infrastructure, including servers, network devices and security systems.
  • Implement and maintain IT security policies and procedures.
  • Manage IT inventory and asset tracking.
  • Provide guidance, training, and support to a junior IT support technician.
  • Delegate tasks and responsibilities effectively.
  • Monitor performance and provide constructive feedback.
  • Foster a positive and collaborative working relationship.
  • Assist with the implementation of new IT solutions and technologies.
  • Create and maintain technical documentation.
  • Stay up-to-date with the latest IT trends and best practices.
  • Participate in IT projects as required.

Requirements:

  • Bachelor's or Master's degree in Computer Science, Information System or a related field.
  • Minimum 5 years of experience in a similar IT support role.
  • Proven experience in troubleshooting and resolving complex technical issues.
  • Experience in managing and mentoring junior IT staff.
  • Excellent knowledge of IT infrastructure and systems.
  • Strong understanding of IT security principles and best practices.
  • In-depth knowledge of Windows, ChromeOS and macOS operating systems.
  • Solid understanding of networking concepts, protocols and technologies (TCP/IP, DNS, DHCP, VPN, firewalls, WIFI).
  • Proficiency in troubleshooting and repairing computer hardware, including desktops, laptops, printers and peripherals.
  • Familiarity with cloud platforms such as AWS, Azure or Google Cloud.
  • Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
  • Strong analytical and problem-solving skills, with the ability to identify and resolve issues efficiently.
  • A customer-centric approach with a commitment to providing excellent service.
  • Ability to work effectively in a team environment and collaborate with colleagues.
  • Ability to prioritize tasks, manage time effectively and meet deadlines.
  • Demonstrated ability to lead, mentor and motivate junior staff.

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