Client Support Manager
il y a 1 mois
About the Role
Corpay is seeking a highly skilled Client Support Manager to join our PayByPhone Client Operations division. This is a full-time, 6 months contract, working on a hybrid basis.
Key Responsibilities:
- Handle B2B customer requests via email and telephone.
- Identify and resolve bottlenecks.
- Provide Level 1 technical support.
- Pass on and monitor Level 2 requests.
- Ensure customer satisfaction.
- Collaborate with the Projects team and Sales Manager to improve processes.
- Assist project and implementation managers.
- Manage incident communication with customers.
- Share information with relevant teams.
- Identify sales or training opportunities.
- Perform ad hoc tasks to support the PayByPhone team.
Requirements:
- Fluent in French and English.
- Excellent communication and organisation skills.
- Experience with Salesforce is desirable.
- Professional approach.
- Positive, can-do attitude.
- Ability to work under pressure.
- Excellent IT skills.
- Ability to gather, analyse and present material clearly.
- Attention to detail.
What We Offer:
- Opportunity to work with great people.
- Great salary package.
- Free private medical via Vitality.
- Free rewards and discounts via Gratitudes.
- 4 x annual salary for life insurance.
- 5% company pension contributions.
- LinkedIn Learning License.
- Flexibility in working life.
About Corpay:
Corpay is a global technology organisation leading the future of commercial payments with a culture of innovation. Our specialised payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries use our solutions for their payments.
Corpay is dedicated to promoting a supportive and inclusive culture among our employees. We seek to ensure that all employees and job applicants are given equal opportunities.
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