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Customer Experience Specialist

il y a 1 mois

Puteaux, Île-de-France Novo Nordisk Temps plein
Customer Experience Professional

The Customer Engagement & Business Excellence department is seeking a skilled professional to drive customer-centric initiatives and enhance the overall customer experience.

Main Responsibilities:

Set up and manage the Voice of the Customer program, identifying and implementing relevant satisfaction surveys and market research.
Define and continuously measure performance indicators to ensure a good experience for patients and healthcare professionals.
Contribute to the dissemination of the customer culture, ensuring all employees are aligned with the company's customer-centric strategy.
Conduct ad-hoc analyses on strategic topics, using CRM data and proposing external data sources to identify growth drivers and areas of concern.

Requirements:

Bachelor's degree in business, marketing, or a related field.
At least 3 years of experience in a similar role.
Excellent communication and interpersonal skills.
Customer-centric mindset, strong problem-solving and analytical skills.
Fluency in French and English.

About the Department:

You will join a team of 15 professionals with diverse expertise, including Frontline Excellence, Customer Insights, Customer Engagement, Business Intelligence, Change management, and Project Management. You will report to the Head Of Customer Insights and collaborate with various internal and external stakeholders on a regular basis.

Working at Novo Nordisk:

We value our employees for the unique skills they bring to the table and work continuously to bring out the best in them. We rely on the joint potential and collaboration of our employees to achieve our goals and make a positive impact on people's lives.

About Novo Nordisk:

We are a global healthcare company with a strong commitment to innovation and customer-centricity. We strive to make a difference in the lives of patients and healthcare professionals through our products and services.

Join us:

Novo Nordisk is a company that values diversity, inclusivity, and collaboration. We offer a dynamic and supportive work environment that fosters growth and development. If you are passionate about customer experience and want to make a difference, we encourage you to apply for this exciting opportunity.