Customer Service Representative
il y a 4 semaines
Your mission as a Customer Advisor will be to deliver exceptional customer experiences and contribute to the commercial success of Ubigi's cellular connectivity services.
Key Responsibilities:
- Respond to customer inquiries and requests for assistance via email, online chat, and telephone.
- Provide product and service information to optimize customer experience.
- Resolve technical issues related to connectivity services, collaborating with technical teams as needed.
Escalation Point:
- Handle customer requests escalated internally by the FrontOffice team.
- Manage and track user complaints and queries.
- Process refund requests.
Documentation:
- Maintain accurate records of customer interactions on internal tools.
- Develop FAQs for recurrent customer requests.
- Draft email templates to optimize responses.
Your Profile:
- 2-3 years of higher education.
- Initial experience as a Customer Advisor in mobile telephony is a plus.
- Excellent verbal and written communication skills in French and English.
- Fluency in English is required, and a foreign language is a plus.
- Sense of customer service, empathy, and ability to manage contentious situations.
- Good command of IT tools and customer relationship management systems.
- Team spirit.
As a Customer Advisor, you will be part of a dynamic team contributing to the success and development of Ubigi's international connectivity brand. You will optimize the customer experience and contribute to the ongoing development of our brand.
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