Customer Service Representative

il y a 4 semaines


Puteaux, Île-de-France Transatel Temps plein

Your mission as a Customer Advisor will be to deliver exceptional customer experiences and contribute to the commercial success of Ubigi's cellular connectivity services.

Key Responsibilities:

  • Respond to customer inquiries and requests for assistance via email, online chat, and telephone.
  • Provide product and service information to optimize customer experience.
  • Resolve technical issues related to connectivity services, collaborating with technical teams as needed.

Escalation Point:

  • Handle customer requests escalated internally by the FrontOffice team.
  • Manage and track user complaints and queries.
  • Process refund requests.

Documentation:

  • Maintain accurate records of customer interactions on internal tools.
  • Develop FAQs for recurrent customer requests.
  • Draft email templates to optimize responses.

Your Profile:

  • 2-3 years of higher education.
  • Initial experience as a Customer Advisor in mobile telephony is a plus.
  • Excellent verbal and written communication skills in French and English.
  • Fluency in English is required, and a foreign language is a plus.
  • Sense of customer service, empathy, and ability to manage contentious situations.
  • Good command of IT tools and customer relationship management systems.
  • Team spirit.

As a Customer Advisor, you will be part of a dynamic team contributing to the success and development of Ubigi's international connectivity brand. You will optimize the customer experience and contribute to the ongoing development of our brand.



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