Customer Service Representative

il y a 4 semaines


Puteaux, Île-de-France Transatel Temps plein

As a key member of the Live Experience team, we're seeking a Customer Advisor to contribute to the commercial success of our Ubigi offering.

As a Customer Advisor/Support Level 1, you will play a crucial role in delivering exceptional customer experiences, resolving mobile Internet connection issues, and promoting our services.

Your mission will be to ensure optimal customer satisfaction while contributing to the ongoing development of our brand.

Key Responsibilities:

  • Respond to customer inquiries and requests for assistance via email, online chat, and telephone.
  • Inform customers about our products and services to enhance their experience.
  • Help customers resolve technical issues related to their connectivity services, collaborating with technical teams as needed.

Escalation Point:

  • Handle customer requests escalated internally by the FrontOffice team, including verifications and level 1 technical investigations.
  • Manage and track user complaints and queries.
  • Process refund requests.

Documentation:

  • Maintain accurate records of all customer interactions on our internal tools.
  • Develop FAQs for recurring customer requests.
  • Draft email templates to optimize responses to customer emails.

Your Profile:

  • You have 2 or 3 years of higher education.
  • Ideal experience as a Customer Advisor in the mobile telephony sector.
  • Excellent verbal and written communication skills in French and English.
  • Fluency in English.
  • Fluency in a foreign language is a plus.
  • Sense of customer service, empathy, and ability to manage contentious situations.
  • Good command of IT tools and customer relationship management systems.
  • Team spirit.

We're looking for someone with excellent customer service skills to join our dynamic, creative, and connected team. You'll contribute to the success and development of our international connectivity brand Ubigi by optimizing the customer experience.

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