Directeur Customer Service

il y a 4 semaines


Puteaux, Île-de-France HEINEKEN ENTREPRISE Temps plein
Directeur Customer Service & Logistics France

HEINEKEN ENTREPRISE recherche un Directeur Customer Service & Logistics France pour rejoindre son équipe de direction. En tant que responsable des équipes CS&L, vous définirez les stratégies logistiques en France pour nos 3 sites de production et piloterez le service client.

Missions
  • Définir et mettre en œuvre une stratégie logistique à +3 ans comprenant le stockage, les transports et les entrepôts externalisés.
  • Définir, mettre en œuvre et gérer les orientations à +3 ans du Customer Service pour garantir la satisfaction de nos clients.
  • Garantir que vos équipes travaillent en sécurité et proposer des plans d'amélioration.
  • Mener des projets qui impactent l'ensemble de la Supply Chain pour optimiser nos flux et nos activités.
Compétences requises
  • Expérience confirmée d'au moins 10 ans dans une fonction similaire.
  • Maitrise des techniques commerciales, de négociation et d'influence.
  • Compétences managériales sur site industriel.
  • Bonne compréhension 360° des enjeux commerciaux.


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