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Guest Relations Coordinator
Il y a 2 mois
Accomplish Your Career Goals with Accor
We are seeking a highly motivated and detail-oriented individual to join our team as a Guest Relations Intern. As a pioneer in responsible hospitality, we offer a supportive environment for you to grow and develop your career in the hospitality industry.
About the Role:
- Assist in welcoming and greeting guests, ensuring a warm and memorable experience.
- Provide exceptional customer service, addressing guest inquiries and resolving issues in a timely and professional manner.
- Support daily operations, including check-ins, reservations, and guest activities.
- Coordinate guest events and activities, ensuring seamless execution and high guest satisfaction.
- Collect and implement guest feedback, driving continuous improvement and excellence in service.
Requirements:
- Currently enrolled in Hospitality Management, Tourism, or related program.
- Strong interpersonal and communication skills, with the ability to work effectively with diverse groups.
- Positive attitude, with a willingness to learn and adapt to changing situations.
- Ability to multitask in a fast-paced environment, prioritizing tasks and managing time efficiently.
- Proficiency in Microsoft Office Suite, with experience in customer service software a plus.
About Accor:
Accor is a global leader in hospitality, committed to Diversity & Inclusion and dedicated to attracting and promoting diverse talent. We offer a unique opportunity to work in a dynamic and supportive environment, with a focus on guest satisfaction and employee development.
