Guest Relations Ambassador

Il y a 2 mois


IssylesMoulineaux, Île-de-France Accor Temps plein

Job Summary

We are seeking a dynamic and enthusiastic Guest Relations Intern to join our team at Accor. This internship offers a unique opportunity to gain hands-on experience in the hospitality industry, learn from experienced professionals, and develop valuable skills in customer service and guest relations.

Key Responsibilities

  • Assist in greeting and welcoming guests upon arrival.
  • Provide exceptional customer service, addressing guest inquiries and resolving any issues promptly and courteously.
  • Support the Guest Relations team with daily operations, including check-ins, check-outs, and reservations.
  • Maintain accurate records of guest interactions and transactions.
  • Assist in coordinating guest activities and special events.
  • Contribute to the overall guest experience by ensuring a warm, friendly, and professional atmosphere.
  • Gather guest feedback and work with the team to implement improvements.

Requirements

  • Currently enrolled in a Hospitality Management, Tourism, or related program.
  • Strong interpersonal and communication skills.
  • Positive attitude, enthusiastic, and eager to learn.
  • Ability to multitask and work in a fast-paced environment.
  • Proficiency in Microsoft Office Suite.
  • Previous customer service experience is a plus.

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