Aerostructures Customer Support Manager

il y a 3 semaines


SaintNazaire, Pays de la Loire, France Spirit AeroSystems Temps plein
Job Title: Customer Support Sr. Manager

Spirit AeroSystems is seeking a highly skilled and experienced Customer Support Sr. Manager to join our team. As a key member of our global customer service team, you will be responsible for ensuring timely responses to customer inquiries, monitoring the status of repair processes, and providing exceptional customer service.

Responsibilities:
  • Lead a multi-site, global customer support team and develop standard processes across all sites.
  • Develop and maintain positive customer relationships and address customer concerns in a proactive manner according to company standards.
  • Answer complex customer inquiries on product availability, part interchangeability, maintenance, and the status of orders.
  • Inform company personnel of incoming customer orders.
  • Monitor processing of all customer requests and orders, both in-plant and out of plant, to ensure customer requirements are met.
  • Coordinate the resolution of all customer issues related to pricing, schedule, cost, quality, warranty, invoicing, and technical matters.
  • Proactively communicate with the customer to acknowledge receipt of all customer requests and provide status reports to the customer on a regular basis.
  • Act as focal point for all incoming and outgoing written and verbal communication with assigned customer(s).
  • Keep sales department personnel fully informed of customer activity and issues.
  • Develop and provide periodic repair order status reports to company management and the customer as required.
  • Ensure that the company provides the highest quality services during selected customer visits, exhibit trade shows, air shows, conferences, special events and product demonstrations, evaluations, and deliveries.
  • Complete special projects and other duties as assigned.
Qualifications:
  • Must be able to make appropriate business judgements and decisions independently.
  • Must be able to effectively manage multiple tasks simultaneously with rapid changes in priorities.
  • Must be able to handle adverse and urgent situations.
  • Must have 3-5 years' experience managing in global customer service, aviation industry preferred.
  • Must have customer service in aviation industry.
  • Proficient in Microsoft applications including Outlook, Word, and Excel.
  • Strong written and oral communication skills.


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