Senior Technical Support Engineer
il y a 7 jours
Twingate is seeking a highly skilled Senior Technical Support Engineer to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their success with our remote access solution.
Responsibilities:- Provide technical support to customers via phone, email, and chat, resolving complex technical issues related to our cloud, SaaS, and on-prem resources.
- Collaborate with internal teams, including engineering and product management, to identify and resolve technical issues.
- Develop and maintain technical documentation, knowledge base articles, and runbooks to ensure seamless support operations.
- Participate in on-call rotations to provide 24/7 support to our customers.
- Stay up-to-date with the latest technologies and trends in the industry, applying this knowledge to improve our support processes and customer experience.
- 3-5 years of experience in a technical support role, with a focus on cloud, SaaS, and on-prem resources.
- Deep understanding of networking, CLI, and debugging across Windows, macOS, Linux, and mobile platforms.
- Experience with at least one major public cloud provider (GCP, AWS, or Azure).
- Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
- Fluency in English, with the ability to communicate complex technical concepts in a clear and concise manner.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Flexible work arrangements, including remote work options.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced technical support professional looking for a new challenge, please submit your application.
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