Senior Technical Support Engineer

il y a 7 jours


Paris, Île-de-France Twingate Temps plein
Job Title: Senior Technical Support Engineer

Twingate is seeking a highly skilled Senior Technical Support Engineer to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their success with our remote access solution.

Responsibilities:
  • Provide technical support to customers via phone, email, and chat, resolving complex technical issues related to our cloud, SaaS, and on-prem resources.
  • Collaborate with internal teams, including engineering and product management, to identify and resolve technical issues.
  • Develop and maintain technical documentation, knowledge base articles, and runbooks to ensure seamless support operations.
  • Participate in on-call rotations to provide 24/7 support to our customers.
  • Stay up-to-date with the latest technologies and trends in the industry, applying this knowledge to improve our support processes and customer experience.
Requirements:
  • 3-5 years of experience in a technical support role, with a focus on cloud, SaaS, and on-prem resources.
  • Deep understanding of networking, CLI, and debugging across Windows, macOS, Linux, and mobile platforms.
  • Experience with at least one major public cloud provider (GCP, AWS, or Azure).
  • Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • Fluency in English, with the ability to communicate complex technical concepts in a clear and concise manner.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Flexible work arrangements, including remote work options.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced technical support professional looking for a new challenge, please submit your application.



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