Customer Service Representative
il y a 5 jours
Join BYD Europe BV, the marketing and sales HQ of BYD Co., in Schiedam, Netherlands, as a Customer Sales Assistant. Our team is dedicated to building a zero-emission future that reconnects humanity with nature and a World of clean air.
About the RoleWe are seeking a highly motivated and organized Customer Sales Assistant to support our after-sales Regional Manager South Europe. As a key member of our team, you will ensure the link with our dealers, implement operational processes and systems, and deliver exemplary service.
Key Responsibilities- Facilitate third-party parts depot projects, including startup and launch, and determine regional gaps in operating capabilities.
- Identify and implement initiatives for tactical optimization of daily operations, processes, and systems for efficiency of transport, warehouse, or service center capacity.
- Support and cooperate with other internal departments and legal resources to ensure national legislations are met and required reporting concerning parts and accessories to local authorities is submitted punctually.
- Work closely with internal teams, partners, and different service providers to optimize customer communication, process flow, and parts availability planning with the app and CRM.
- Partner with sales and service operations in resource planning and process execution, regarding sales forecasting, inventory level, and supply chain management.
- Drive a customer-centric approach and deliver a unique customer experience and support that is seamless and effortless.
- Utilize customer feedback to continually self-improve the service provided to BYD customers.
- Document customer updates through their journey, using CRM platform, ensuring up-to-date, clean data capture.
- Be the main point of contact for the customer, across digital and physical touchpoints through different channels (incoming & outgoing).
- Degree in Administration, Management, accounting.
- Confident in working with Microsoft Office suite (Excel, Powerpoint).
- Fluent in English (oral, writing, speaking) & French - Chinese a plus.
Competitive salary based on experience and qualification.
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