Customer Sales Assistant

il y a 1 mois

Courbevoie, Île-de-France BYD Europe Temps plein
Job Title: Customer Sales Assistant

BYD Europe is seeking a highly motivated and customer-focused individual to join our team as a Customer Sales Assistant. In this role, you will be responsible for providing exceptional customer service and support to our dealers and customers.

Key Responsibilities:
  • Facilitate third-party parts depot projects, including startup and launch, and identify regional gaps in operating capabilities.
  • Implement operational processes and systems required to deliver exemplary service to dealers.
  • Support and cooperate with other internal departments and legal resources to ensure national legislations are met and required reporting concerning parts and accessories to local authorities is submitted punctually.
  • Work closely with internal teams, partners, and different service providers to optimize customer communication, process flow, and parts availability planning with the app and CRM.
  • Partner with sales and service operations in resource planning and process execution, regarding sales forecasting, inventory level, and supply chain management.
  • Drive a customer-centric approach and deliver a unique customer experience and support that is seamless and effortless.
  • Utilize customer feedback to continually self-improve the service provided to BYD customers.
  • Document customer updates through their journey, using CRM platform, ensuring up-to-date, clean data capture.
  • Be the main point of contact for the customer, across digital and physical touchpoints through different channels (incoming & outgoing).
Requirements:
  • Degree in Administration, Management, accounting.
  • Confident in working with Microsoft Office suite (Excel, Powerpoint).
  • Fluent in English (oral, writing, speaking) & French - Chinese a plus.
What We Offer:

Competitive salary based on experience and qualification.

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