Senior IT Site Support Specialist

il y a 3 semaines

Paris, Île-de-France Free2Move Temps plein

At Free2Move, we are seeking a highly skilled Senior IT Site Support to join our dynamic team in Tunis. As a key member of our IT department, you will be responsible for providing comprehensive technical support to end-users, maintaining IT infrastructure, and ensuring the smooth operation of all IT systems at our site.

Key Responsibilities:

  • Provide timely and effective technical support to end-users on various IT issues, including hardware, software, network connectivity, and peripherals.
  • Diagnose and resolve technical problems remotely and on-site.
  • Escalate complex issues to appropriate IT teams or vendors.
  • Maintain accurate records of support requests and resolutions.
  • Monitor and maintain the health of IT infrastructure, including servers, network devices, and security systems.
  • Implement and maintain IT security policies and procedures.
  • Manage IT inventory and asset tracking.
  • Provide guidance, training, and support to a junior IT support technician.
  • Delegate tasks and responsibilities effectively.
  • Monitor performance and provide constructive feedback.
  • Foster a positive and collaborative working relationship.
  • Assist with the implementation of new IT solutions and technologies.
  • Create and maintain technical documentation.
  • Stay up-to-date with the latest IT trends and best practices.
  • Participate in IT projects as required.

Qualifications:

  • Bachelor's or Master's degree in Computer Science, Information System, or a related field.
  • Minimum 5 years of experience in a similar IT support role.
  • Proven experience in troubleshooting and resolving complex technical issues.
  • Experience in managing and mentoring junior IT staff.
  • Excellent knowledge of IT infrastructure and systems.
  • Strong understanding of IT security principles and best practices.
  • In-depth knowledge of Windows, ChromeOS, and macOS operating systems.
  • Solid understanding of networking concepts, protocols, and technologies (TCP/IP, DNS, DHCP, VPN, firewalls, WIFI).
  • Proficiency in troubleshooting and repairing computer hardware, including desktops, laptops, printers, and peripherals.
  • Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
  • Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
  • Strong analytical and problem-solving skills, with the ability to identify and resolve issues efficiently.
  • A customer-centric approach with a commitment to providing excellent service.
  • Ability to work effectively in a team environment and collaborate with colleagues.
  • Ability to prioritize tasks, manage time effectively, and meet deadlines.
  • Demonstrated ability to lead, mentor, and motivate junior staff.

What We Offer:

  • Immediate start date (Asap)
  • Competitive salary
  • Mandatory on-site work for the first two months
  • 40 hours per week, equivalent to 8 hours per day worked
  • Weekends Off
  • Permanent contract (CDI), with 20 days of annual leave

Working at Free2Move means joining a tribe where a culture of performance is combined with a great atmosphere. It also means:

  • Start-up spirit supported by a large Group
  • Depending on your role, the opportunity to work fully remote from anywhere, in a hybrid model, or at our various offices
  • The chance to revolutionize mobility with us
  • Careful onboarding to get off to a good start
  • Many opportunities for career progression
  • Collaboration with diverse international teams
  • Involvement in international projects to enhance your experience
  • Meal vouchers of 8 dinars per day worked
  • Group insurance
  • Football matches for unwinding
  • We prioritize a relaxed work environment where everyone can dress comfortably while remaining professional.

  • Senior IT Site Support Specialist

    il y a 4 semaines

    Paris, Île-de-France Free2Move Temps plein

    At Free2Move, we're revolutionizing mobility for all travelers. As a Senior IT Site Support Specialist, you'll play a key role in ensuring the smooth operation of our IT systems and infrastructure.Responsibilities include:Providing timely and effective technical support to end-users on various IT issues, including hardware, software, network connectivity,...

  • Senior IT Site Support Specialist

    il y a 1 mois

    Paris, Île-de-France Free2Move Temps plein

    Job Title: Senior IT Site SupportFree2Move is seeking a highly motivated and experienced Senior IT Site Support professional to join our dynamic team in Tunis.Job Summary:We are looking for a skilled IT professional to provide comprehensive technical support to end-users, maintain IT infrastructure, and ensure the smooth operation of all IT systems at our...

  • Senior IT Support Specialist

    il y a 3 semaines

    Paris, Île-de-France Wiser Solutions Temps plein

    Job Title: Senior IT Support SpecialistJob Summary: We are seeking a highly skilled Senior IT Support Specialist to join our team at Wiser Solutions, Inc. The ideal candidate will have a strong background in IT support and administration, with expertise in network administration, active directory, and Azure/AWS administration.Key Responsibilities:Provide...

  • Senior IT Site Support Specialist

    il y a 5 jours

    Paris, Île-de-France Free2Move Temps plein

    About the Role:We are seeking a highly motivated and experienced Senior IT Site Support to join our dynamic team in Tunis.This role will be responsible for providing comprehensive technical support to end-users, maintaining IT infrastructure and ensuring the smooth operation of all IT systems at our site.The successful candidate will also play a key role in...

  • Senior IT Site Support Specialist

    il y a 3 semaines

    Paris, Île-de-France Free2Move Temps plein

    At Free2Move, we are seeking a highly skilled Senior IT Site Support to join our dynamic team in Tunis. This role involves providing comprehensive technical support to end-users, maintaining IT infrastructure, and ensuring the smooth operation of all IT systems at our site.Key Responsibilities:Provide timely and effective technical support to end-users on...

  • Senior IT Site Support Specialist

    il y a 3 semaines

    Paris, Île-de-France Free2Move Temps plein

    At Free2Move, we are seeking a highly skilled Senior IT Site Support to join our team in Tunis. This role is responsible for providing comprehensive technical support to end-users, maintaining IT infrastructure, and ensuring the smooth operation of all IT systems at our site.Key Responsibilities:Provide timely and effective technical support to end-users on...

  • Senior IT Site Support Specialist

    il y a 5 jours

    Paris, Île-de-France Free2Move Temps plein

    About the RoleFree2Move is a leading mobility provider that simplifies transportation needs. We are seeking a skilled Senior IT Site Support to join our dynamic team in Tunis.Key ResponsibilitiesProvide technical support to end-users on various IT issues, including hardware, software, network connectivity, and peripherals.Diagnose and resolve technical...

  • Senior IT Support Specialist

    il y a 4 semaines

    Paris, Île-de-France On Line Support Temps plein

    About the RoleWe are seeking a highly skilled Senior IT Support Technician to join our team at On Line Support, a leading technology consulting and computer support company. As a key member of our team, you will provide exceptional technical support to our clients, ensuring their IT systems are running smoothly and efficiently.Key ResponsibilitiesProvide...

  • IT Support Specialist

    il y a 4 semaines

    Paris, Île-de-France A&O IT Group. Temps plein

    About the Role:We are seeking a skilled IT Support Specialist to join our team at A&O IT Group. As a Desktop Engineer - Operations, you will be responsible for providing technical support to our clients, ensuring the smooth operation of their IT systems.Key Responsibilities:Handle Incidents and Service RequestsProvide services to End Users, including End...

  • IT Support Specialist

    il y a 4 semaines

    Paris, Île-de-France A&O IT Group. Temps plein

    About the RoleWe are seeking a skilled IT Support Specialist to join our team at A&O IT Group. As a key member of our global IT services provider, you will play a critical role in delivering 'fully managed' IT solutions and cyber security services to our clients worldwide.Key ResponsibilitiesProvide exceptional support to end-users, handling incidents and...

  • IT Support Specialist

    il y a 4 semaines

    Paris, Île-de-France A&O IT Group. Temps plein

    IT Support SpecialistAt A&O IT Group, we're seeking an IT Support Specialist to join our global team of over 1,000 engineer support heroes. As a key member of our team, you'll work with some of the world's leading brands, from high-street giants to energy multinationals and financial institutions. Responsibilities include handling incidents and service...

  • Senior IT Support Specialist

    il y a 4 semaines

    Paris, Île-de-France On Line Support Temps plein

    Job Summary:We are seeking a highly skilled Senior IT Support Technician to join our team at On Line Support, Inc. As a key member of our technical support team, you will provide exceptional service and support to our customers, ensuring their technology needs are met with professionalism and expertise.Key Responsibilities:Provide technical assistance over...

  • IT Support Specialist

    Il y a 2 mois

    Paris, Île-de-France Les Jardins d'Arcadie Temps plein

    About Les Jardins d'ArcadieLes Jardins d'Arcadie is a leading provider of innovative senior living solutions, operating a network of senior services residences and outdoor hospitality facilities across France and Europe.Our MissionWe are committed to enhancing the quality of life for independent seniors by designing, building, and operating...

  • Senior IT Support Specialist

    il y a 4 semaines

    Paris, Île-de-France On Line Support Temps plein

    Job Summary:We are seeking a highly skilled Senior IT Support Technician to join our team at On Line Support, Inc. As a key member of our technical support team, you will provide exceptional service and support to our customers, ensuring their technology needs are met with professionalism and expertise.Key Responsibilities:Provide technical assistance and...

  • Senior IT Support Specialist

    il y a 7 jours

    Paris, Île-de-France The American University of Paris Temps plein

    Job DescriptionThe American University of Paris is seeking a highly skilled Senior IT Support Specialist to join its Information Technology Services (ITS) team. This is a key role in providing technical support to staff, faculty, and students, and assisting with the installation, configuration, and maintenance of desktop computers, peripheral equipment, and...

  • Spécialiste Support Télécom

    il y a 4 semaines

    Paris, Île-de-France Fed IT Temps plein

    Spécialiste Support TélécomRattaché à la direction du support client, vos responsabilités seront les suivantes :Analyse et traitement d'incidents sur le parc téléphonique de clientsRéception des demandes des clients : rétablissement de services et remontée des incidents aux opérateursSupervision des installations matérielles chez les...

  • IT Support Specialist

    il y a 3 semaines

    Paris, Île-de-France MCLEO SMART SERVICES (OPC) PRIVATE LIMITED Temps plein

    Job Description: IT Support SpecialistWe are looking for an IT Support Specialist to join our team at MCLEO SMART SERVICES (OPC) PRIVATE LIMITED. The successful candidate will be responsible for providing technical support to our employees and ensuring the smooth operation of our IT systems.Key Responsibilities:Provide technical support for Windows and Linux...

  • IT Support Specialist

    il y a 3 semaines

    Paris, Île-de-France Durgasoft Temps plein

    IT Support SpecialistWe are seeking an IT Support Specialist to join our team at Durgasoft. As an IT Support Specialist, you will be responsible for resolving technical issues related to hardware and software. This includes resolving problems via telephone and e-support, as well as representing the company in face-to-face customer location visits and...

  • Senior IT Support Specialist

    il y a 4 semaines

    Paris, Île-de-France Datadog Temps plein

    About the RoleWe are seeking a highly skilled and experienced IT Support Specialist to join our team at Datadog. As a key member of our global support team, you will be responsible for providing top-notch technical support to our employees across the globe.Key ResponsibilitiesHandle general ticketing, account management, and problem escalationParticipate in...

  • IT Support Specialist

    il y a 1 mois

    Paris, Île-de-France Doctolib Temps plein

    About the RoleWe are seeking an IT Support Specialist to join our team at Doctolib. As an IT Support Specialist, you will be responsible for providing technical support to our users, both on-site and remotely.Key ResponsibilitiesProvide technical support to users via phone, email, and in-personResolve technical issues in a timely and efficient...