Night Auditor
il y a 2 jours
Job Summary:
We are seeking a skilled Night Auditor to join our team at Accor's Mövenpick Hotels Melbourne. As a Night Auditor, you will play a critical role in ensuring the smooth operation of our hotel's overnight activities, providing exceptional customer service, and maintaining the safety and security of our guests, staff, and property.
Key Responsibilities:
- Welcoming late-arriving guests and ensuring a warm and personalized experience.
- Managing the hotel's overnight operations, including guest registration, departures, and room assignments.
- Coordinating with other departments to ensure seamless service delivery.
- Conducting daily reconciliations, preparing reports, and maintaining accurate records.
- Providing exceptional customer service, responding to guest requests, and resolving any issues that may arise.
- Ensuring the safety and security of our guests, staff, and property, and taking proactive measures to prevent any incidents.
- Collaborating with the front desk team to ensure efficient check-in and check-out processes.
- Staying up-to-date with hotel policies, procedures, and industry standards.
Requirements:
- Excellent customer service and communication skills.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Basic knowledge of finance and accounting principles.
- Ability to work a varied schedule, including nights, weekends, and public holidays.
- Responsible Service of Alcohol (RSA) Certificate.
- Knowledge of Opera Cloud is an advantage.
What We Offer:
- A fun and dynamic work environment.
- Opportunities for career growth and development.
- A competitive salary and benefits package.
- A chance to work with a leading hospitality company.
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