Department Manager

il y a 2 semaines


Marseille, Provence-Alpes-Côte d'Azur, France H&M Group Temps plein

About COS

COS is a fashion brand rooted in contemporary culture, known for its refined essentials and modern icons. We strive to create an inclusive community with a shared vision, prioritizing style, quality, and eco-responsibility. Over 92% of the materials used in our collections are sustainable.

As part of the H&M Group, COS embodies one of the unique brands within this global fashion leader. We operate over 200 stores worldwide and employ a diverse team passionate about fashion and sustainability.

Our Values

At COS, we value open-mindedness, diversity, continuous progress, and empower our employees to take initiative and responsibility. We strive to create an environment where everyone feels appreciated and valued, celebrating individual differences and recognizing the contributions of all.

Job Description

As a Department Manager at COS, you will play a vital role in delivering exceptional customer service and driving sales performance within your department. Your responsibilities will include:

  • Providing customers with personalized style advice, product knowledge, and an impeccable in-store experience.
  • Analyzing sales data and collaborating with the Store Manager to maximize departmental commercial success.
  • Leading and motivating a team of Sales Associates to achieve high service standards.
  • Supporting recruitment efforts, ensuring seamless integration and training for new colleagues.
  • Identifying future talent within your team and implementing development plans to support their growth.
  • Overseeing daily store operations and representing COS with professionalism and enthusiasm.
  • Stepping in as the Store Manager in their absence, ensuring smooth operations.
Qualifications

To excel in this role, you will need:

  • At least one year of proven management experience within a retail environment.
  • Exceptional communication skills and the ability to lead, train, and develop a team effectively.
  • A customer-centric approach with a genuine passion for delivering exceptional service.
  • Strong motivation, adaptability, and a willingness to learn about our products and brand.
  • Excellent planning, organizational, and problem-solving skills.
  • A keen understanding of the fashion retail industry and current trends.

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