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Customer Support Specialist
Il y a 2 mois
We are seeking a highly skilled Customer Support Engineer to join our team at KLA-Belgium. As a key member of our service organization, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities- Represent the company to the customer and ensure customer satisfaction with service.
- Assure operational quality of system equipment.
- Coordinate actions with customers to minimize downtime.
- Provide assistance to Installation Engineers and other CSE's in resolving problems.
- Repair system level problems based on technical knowledge, education, training, and certification.
- Access and resolve problems existing in customers' processes, such as chemical leaks or contamination, and recommend shutdown of customer fab due to unsafe conditions.
- Prepare field service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems.
- Experience with troubleshooting techniques in repairing complex and sophisticated tools.
- Ability to read and interpret electronic/electro-mechanical schematics and drawings.
- Ability to address overall system issues (hardware, software, networking, automation, applications) and drive customer improvement programs, change order programs.
- Understanding of customer application/utilization of assigned equipment set in production environment desirable.
- Excellent analytical problem-solving skills.
- Creative thinking approach to deal with customer challenges and needs.
- Excellent oral and written communication skills.
- Team performer and ability to maintain excellent working relationship with customers and colleagues.
We offer a competitive, family-friendly total rewards package that reflects our commitment to an inclusive environment and provides benefits that meet the diverse needs of our employees.
About KLA-BelgiumKLA-Belgium is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. We are proud to be an equal opportunity employer and are committed to creating a workplace that is inclusive and respectful of all employees.
How to ApplyPlease submit your application through our website.
