In-Room Dining Operations Manager

il y a 2 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein
Job Description

The Assistant In-Room Dining Manager plays a crucial role in ensuring the seamless delivery of exceptional in-room dining experiences for all guests. This key position oversees the operations and service standards, guaranteeing guest satisfaction with every interaction.

Responsibilities
  • Approach all encounters with guests and employees in a friendly, service-oriented manner.
  • Comply with Fairmont standards and regulations to maintain safe and efficient hotel operations.
  • Act as liaison between servers, guests, and kitchen staff.
  • Oversee daily operations, including cleaning duties and requisitioning necessary supplies.
  • Ensure proper placement and distribution of guest selections.
  • Supervise tabletop presentation for meal service and maintain floor presence during shifts.
  • Prepare shift schedules according to hotel occupancy and special functions.
  • Handle and resolve constructive guest feedback.
  • Complete menu knowledge and assist in other F&B outlets when needed.
  • Maintain inventory of equipment, linen, and other supplies.
  • Monitor and control POS system with regards to guest checks and hotel reports.
  • Assume additional responsibilities in Restaurant Manager's absence.
Qualifications
  • Excellent customer service skills are required.
  • Previous experience in an Assistant Food & Beverage Manager/Supervisory role, preferably in a 5-star/diamond environment.
  • Clear and concise written and verbal communication skills in English are required.
  • Must be proficient in Microsoft Office, namely Word and Excel.
  • Must have excellent organizational, interpersonal, and administrative skills, with excellent attention to detail.
  • Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws, and regulations.
  • Strong food/wine and liquor knowledge is required.
Additional Information

All your information will be kept confidential according to EEO guidelines.

Must be legally authorized to work in the United States.



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