Customer Support Specialist
il y a 4 jours
The Customer Success team at Lengow is responsible for delivering exceptional support to merchants, ensuring they get the most out of our platform and resolving any issues efficiently.
In this context, we are seeking a Customer Support Officer to join our team.
Main Responsibilities:
- Provide functional and technical support to merchants via phone or ticketing tool, ensuring timely and qualitative resolution of their queries.
- Ensure merchants can utilize all features offered by our solution.
- Escalate complex issues to our Technical Support team, reproducing, qualifying, and summarizing incidents.
- Suggest updates to customer documentation to reduce assistance needs.
- Liaise with the Customer Success Manager to report and alert them to difficulties in using Lengow.
- This role requires flexibility, including working on Saturdays.
Hiring Process:
- HR interview with Alexandre, Talent Acquisition Manager.
- Manager interview with Julian, Customer Support Manager, and Sophie, Head of Support.
- Technical test with Julian.
- Reference check and offer.
Requirements:
We are looking for someone with the following experiences and skills:
- Fluency in English and French (Spanish, Dutch, or Italian is a plus).
- Experience in support software.
- Customer-oriented, empathetic, and patient.
- Strong analytical and synthesis skills.
- Technical background or strong interest in problem-solving.
- Good interpersonal skills, able to work with diverse individuals and teams.
- Autonomous, proactive, and resourceful.
- Ideal experience in e-commerce.
Benefits:
Lengow offers a range of advantages:
- Ticket restaurant 8 euros per day.
- Malakoff Humanis Private insurance & Prevoyance.
- Three remote days.
- Flexible hours.
- Bike mileage allowances or 50% of transportation tickets.
- Remote allowances.
- Professional events (Devoxx, Meetup) and regular internal cohesion.
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