Customer Support Specialist
il y a 5 jours
Customer Support Officer Job Description
The Customer Success team at Lengow is responsible for delivering exceptional support to merchants, ensuring they get the most out of our platform and overcome any challenges they face.
In this role, you will be working closely with our Customer Support Manager to provide functional and technical support to our merchants. Your main tasks will include:
- Providing timely and accurate support to merchants via phone or ticketing tool
- Ensuring merchants can utilize all features offered by our solution
- Escalating issues to our Technical Support team and reproducing, qualifying, and summarizing incidents
- Suggesting updates to customer documentation to reduce the need for assistance
- Liaising with the Customer Success Manager to report and alert them to difficulties in using Lengow
Hiring Process:
- HR interview with Alexandre, Talent Acquisition Manager
- Manager interview with Julian, Customer Support Manager, and Sophie, Head of Support
- Technical test with Julian
- Reference check and offer
Requirements:
We are looking for someone with the following experiences and skills:
- Fluency in English and French (Spanish, Dutch, or Italian is a plus)
- Experience in support software
- Customer-oriented, empathetic, and patient
- Strong analytical and synthesis skills
- Technical background or strong personal interest in problem-solving
- Good interpersonal skills and ability to work in a team
- Autonomous, proactive, and resourceful
- Ideal experience in e-commerce
Benefits:
Joining Lengow offers many advantages, including:
- Ticket restaurant 8 euros per day
- Malakoff Humanis Private insurance & Prevoyance
- 3 Remote days
- Flexible hours
- Bike mileage allowances or 50% of transportation tickets
- Remote allowances
- Professional events (Devoxx, Meetup) and regular internal cohesion
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