Customer Experience Specialist H/F

il y a 3 semaines


Paris, Île-de-France FIGARO CLASSIFIEDS Temps plein

Position: Customer Experience Specialist

Company: FIGARO CLASSIFIEDS

As part of the Education Business Unit, your role will encompass the following key responsibilities:

  • Planning and coordinating the Campus Channel and Figaro Etudiant productions: establishing recording schedules, detailing procedures, assisting in event logistics, and ensuring all necessary information is communicated to internal teams or external partners.
  • Overseeing Figaro Etudiant marketing initiatives: collecting client data for campaign development, and tracking the execution of services.
  • Engaging collaboratively with various teams including directors, interviewers, traffic managers, and sales personnel on a daily basis.
  • Identifying opportunities for enhancing customer experience and gathering feedback to refine product offerings.

Candidate Profile: A Bachelor's degree holder with a background in organization, communication, and customer experience. You should possess excellent interpersonal and written communication skills, strong organizational and prioritization capabilities, a customer-centric approach, technological proficiency, empathy, adaptability, and familiarity with diverse customer communication channels and digital tools.

Additional Information: The selection process will involve a pre-screening phone interview, an HR interview, and a meeting with the hiring manager. Benefits include ongoing training, personalized mentoring for skill enhancement, a flexible work environment, team-building activities, competitive compensation, opportunities for internal career advancement, and various workplace perks. The Figaro Group is committed to promoting diversity and equal opportunities, ensuring an inclusive and respectful workplace culture.

FIGARO CLASSIFIEDS, a division of the Figaro Group, specializes in media and marketplace services within the Education, Employment, and Real Estate sectors. With a team of 300 digital professionals, Figaro Classifieds aims to be the primary resource for significant life decisions, connecting millions of unique visitors with educational, employment, and housing options. Upholding values of Conquest, Proximity, and Trust, the company features well-known brands such as FIGARO EMPLOI, CADREMPLOI, LE FIGARO ETUDIANT, PROPRIETES LE FIGARO, FIGARO IMMO, and FIGARO IMMONEUF, facilitating countless future students in selecting their educational paths and institutions through a comprehensive suite of digital, print, and event services.


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