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Customer Experience Specialist
Il y a 2 mois
SINGULART is seeking a highly skilled and customer-focused individual to join our Customer Team as a Customer Experience Specialist. In this role, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our clients.
Key Responsibilities- Manage all post-sale communication with clients to ensure timely and effective resolution of issues
- Stay up-to-date on all post-sale tasks and proactively reach out to clients with regular updates to accompany them throughout the process
- Apply the right tone of voice in each situation to respond to client emotions with empathy and professionalism
- Work closely with Sales and Logistics teams to anticipate issues and create a seamless experience for clients
- Fluency in English and Italian is expected, with additional language(s) such as Spanish and/or French being a strong plus
- Strong customer relations skills and a professional communication style
- Ability to adapt to change and be comfortable with ambiguity
- Team spirit and a strong interest in the Art/Luxury sectors
- Familiarity with IT tools, with experience with CRM software (HubSpot) being a plus
SINGULART is an online art gallery dedicated to helping artists brave the international barriers of the art market. We are a team of enthusiasts who want every person to have an artful life and bring art into every home.
We value diversity and parity, with 24 nationalities among 80 people and a strong commitment to creating an inclusive environment. We offer a remote policy, with 2 days remote and 3 days per week at the office after 3 months in the company.
We prioritize wellbeing at work, with a Gymlib program, fresh fruits twice a week, webinars on remote working and mental workload, and piqueniques when the sun is shining.
We provide training on art throughout the year and organize visits to museums, such as the Fondation Cartier, Fondation Société Générale, and La Bourse du Commerce.
