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Customer Experience Specialist
Il y a 2 mois
Boulanger is seeking passionate individuals dedicated to delivering exceptional customer service and prioritizing customer satisfaction.
As a Customer Experience Specialist, you will play a vital role in creating positive interactions with our valued customers, both in-store and remotely through various channels such as phone, chat, and video.
Your Mission:- Provide warm welcomes and personalized assistance to every customer who walks through our doors or connects with us virtually.
- Understand customer needs and guide them towards the perfect solutions by offering expert advice and showcasing Boulanger's diverse product range.
- Lead customers through a seamless purchasing journey, including financing options and additional services tailored to their requirements.
- Ensure customer satisfaction extends beyond the sale by providing ongoing support and addressing any inquiries or concerns.
- Actively participate in promotions, demonstrations, and potentially contribute to engaging content creation.
- Maintain a welcoming and inviting atmosphere that encourages exploration and discovery within our store environment.
To thrive in this role, you possess:
- Genuine empathy and a passion for helping others achieve their goals.
- A collaborative spirit and a willingness to share knowledge and support your team members.
- A proactive approach, embracing responsibility and taking initiative to deliver exceptional service.
- A genuine interest in Boulanger's products and a desire to stay informed about the latest advancements in technology.
- Excellent communication skills, allowing you to engage customers effectively, build rapport, and resolve any issues with professionalism and tact.
At Boulanger, we value diversity and individuality. If you believe this position aligns with your skills and aspirations, we encourage you to apply. Your contributions will play a vital role in shaping the customer experience at Boulanger.
