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Junior Customer Success Manager Internship
Il y a 3 mois
About Worldline
Worldline is a leader in the payments technology sector, empowering businesses globally to enhance their growth trajectory efficiently and securely. Our innovative solutions drive the success of millions of enterprises across five continents. We are equally dedicated to fostering the professional development of our employees, ensuring that together we shape the future of payments.
Position Overview
We are seeking a Junior Customer Success Manager for our Innovation & Experience Centre (IEC), part of the Innovation & Digital Experience Acceleration Team. This role is pivotal in ensuring optimal customer satisfaction through various initiatives, including the creation of commercial documentation, conducting training sessions, launching marketing campaigns, and overseeing customer events. This position collaborates extensively with team members, functional departments, business units, and stakeholders.
Key Responsibilities
- Act as the primary contact for our clients by understanding their requirements, usage patterns, and challenges, while delivering tailored solutions.
- Develop and execute initiatives that prioritize customer engagement (both internal and external).
- Gather, analyze, and report on key performance indicators (KPIs) to assess customer satisfaction and pinpoint areas for enhancement.
- Produce educational materials to support the adoption and effective use of our solutions.
- Conduct research and generate compelling content and marketing collateral aligned with global marketing strategies.
Candidate Profile
We are looking for innovative thinkers who can inspire positive transformation, demonstrate initiative, and possess a strong desire to learn and grow. This includes:
- Strong analytical skills with the ability to interpret complex data.
- A genuine interest in project management and strategic marketing.
- Exceptional written and verbal communication abilities.
- A proactive mindset with a readiness to take initiative.
Benefits
At Worldline, you will be at the forefront of the global payments technology landscape, influencing how transactions are conducted worldwide. Additionally, you will enjoy:
- Being part of a purpose-driven organization recognized among the top 1% of the most sustainable companies across all sectors globally.
- Collaborating with inspiring colleagues and having the opportunity to learn, develop, and advance your career.
- Monthly salary disbursed via bank transfer.
- Access to our corporate dining facilities.
- Three additional days off per trimester.
Shape the Future
We are advancing towards new horizons in payments technology and seek visionary individuals to accompany us on this journey. If you are passionate, proactive, and eager to learn and grow, you will work alongside ambitious colleagues from diverse backgrounds, tackling unique challenges as a cohesive team and making a significant societal impact. With our empowering culture, robust technology, and extensive training opportunities, we support your career progression, wherever it may lead.
Equal Opportunity Employer
We take pride in being an Equal Opportunity employer, committed to diversity and inclusion. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, disability status, or any other legally protected characteristics.
