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Technical Support Specialist
Il y a 3 mois
Position: Technical Support Specialist
Location: Paris, France (On-Site)
***Note: Please be aware that only applicants with a legitimate work permit in Portugal will be taken into consideration.***
The Technical Support Specialist is accountable for providing daily assistance at client locations, focusing on service infrastructure and product demonstrations.
Key Responsibilities:
- Deliver hands-on support for customer-facing "Experience Centers" and their core network and computing infrastructure.
- Oversee on-premises lab activities, including hardware setup, logical configuration, and decommissioning.
- Assist in incident and problem management for WAN, LAN, WLAN, and core computing systems.
- Coordinate the deployment and support of onsite experiences and demonstrations.
- Conduct routine inspections and assessments of demonstration environments.
- Manage local Azure resources and subscriptions effectively.
- Establish and oversee Azure environments for hybrid cloud projects.
- Support attendees and presenters during customer visits and events.
- Provide on-site technical assistance and manage device inventory during events.
- Maintain relationships with local OEM partners for hardware repairs and warranty services, as well as IT teams and AV suppliers.
- Operate and maintain audiovisual equipment in meeting spaces and auditoriums.
- Offer consultation and ensure the upkeep of AV room inventory.
Candidate Profile:
- Bachelor's degree in Computer Science, Information Systems, or a related discipline is required.
- A minimum of 5 years of experience in the IT industry, with a focus on service management, including incident and request handling, change management, and governance of digital asset lifecycle.
- Relevant expertise in IT infrastructure, computing, and networking.
- Excellent verbal and written communication skills.
Equal Opportunities Employers: Our clients are committed to providing equal opportunities to all employees and qualified applicants for employment, regardless of race, caste, religion, color, ancestry, marital status, sex, age, nationality, disability, or veteran status. Employees are treated with dignity and in accordance with policies that promote a work environment free from sexual harassment, whether physical, verbal, or psychological. Employee policies and practices are administered to ensure that equal opportunity is provided to eligible individuals, with decisions based on merit.
