Customer Experience Ambassador

il y a 3 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein

About the Role:

We are seeking a skilled Guest Service Executive to join our team at Pullman Dubai Downtown. As a key member of our front office team, you will be responsible for delivering exceptional customer experiences and ensuring that our guests feel welcome and valued.

Key Responsibilities:

  • Prepare for daily arrivals, including room allocation and check-in procedures.
  • Provide a warm welcome to guests, register and process check-in, and update guest information in the system.
  • Manage cashiering duties, foreign exchange transactions, and night audits tasks.

Requirements:

  • Previous experience in a similar role in a 5-star hotel setting is an asset.
  • Strong interpersonal and communication skills, with a passion for service.
  • Service-focused personality is essential; experience is an asset.
  • Prior experience working with Opera or a related system is a plus.
  • Proficiency in Russian, German, or French is required.

What We Offer:

  • Employee benefit card offering discounted rates in Accor worldwide.
  • Learning programs through our Academies and the opportunity to earn qualifications while you work.
  • Opportunity to develop your talent and grow within your property and across the world.
  • Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21.

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