Customer Experience Ambassador
il y a 3 semaines
About the Role:
We are seeking a skilled Guest Service Executive to join our team at Pullman Dubai Downtown. As a key member of our front office team, you will be responsible for delivering exceptional customer experiences and ensuring that our guests feel welcome and valued.
Key Responsibilities:
- Prepare for daily arrivals, including room allocation and check-in procedures.
- Provide a warm welcome to guests, register and process check-in, and update guest information in the system.
- Manage cashiering duties, foreign exchange transactions, and night audits tasks.
Requirements:
- Previous experience in a similar role in a 5-star hotel setting is an asset.
- Strong interpersonal and communication skills, with a passion for service.
- Service-focused personality is essential; experience is an asset.
- Prior experience working with Opera or a related system is a plus.
- Proficiency in Russian, German, or French is required.
What We Offer:
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academies and the opportunity to earn qualifications while you work.
- Opportunity to develop your talent and grow within your property and across the world.
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21.
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