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About Toshiba Global Commerce Solutions
Toshiba Global Commerce Solutions is a leading provider of retail technology solutions, dedicated to helping retailers create engaging shopping experiences for their customers. Our team is passionate about innovation and customer success, and we're looking for a talented individual to join our team as a Helpdesk Manager.
Job Summary
The Helpdesk Manager will lead and coordinate the activities of our internal and external Customer Support teams, ensuring that our customers receive exceptional support and service. This role requires a strong background in helpdesk management, technical support, and team leadership.
Key Responsibilities
- Lead and coordinate the activities of the internal and external Customer Support teams
- Develop and implement strategies to improve customer satisfaction and support
- Ensure team members receive regular training and development opportunities
- Guarantee the availability of skilled resources to meet customer needs
- Define and implement effective maintenance methods and tools to troubleshoot and resolve issues
- Manage and lead the team to achieve business objectives
Requirements
- Strong background in helpdesk management and technical support
- Excellent leadership and team management skills
- Ability to read, write, and speak English in a professional capacity
- Experience in a similar role or industry
About Us
Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that values diversity and inclusion. We're committed to creating a workplace that's inclusive and respectful of all employees, and we welcome applications from qualified candidates from diverse backgrounds.
