Guest Service Agent

il y a 2 jours


IssylesMoulineaux, Île-de-France Accor Temps plein
Job Title: Guest Service Agent

Join Accor, a world-leading global hotel company, and take your career to new heights as a Guest Service Agent. As a key member of our Front Office team, you will be responsible for delivering exceptional customer experiences and ensuring that every guest feels welcome and valued.

Key Responsibilities:
  • Welcome guests and ensure a seamless check-in and check-out process.
  • Provide friendly, efficient, and professional service to all guests, anticipating their needs and exceeding their expectations.
  • Take initiative to resolve any issues or concerns that may arise, ensuring that every guest has a positive experience.
  • Assist in the management of the Front Office operation, ensuring that all tasks are completed to a high standard and that the hotel is running smoothly.
  • Co-ordinate group arrivals, departures, and check-ins, ensuring that every guest feels welcome and valued.
Requirements:
  • Previous experience in a Front Office role, preferably in a hotel or hospitality environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work independently and as part of a team, with a strong focus on customer service and satisfaction.
  • Impeccable grooming and personal presentation, with a strong attention to detail.
  • Ability to work a variety of shifts, including evenings, weekends, and public holidays.
What We Offer:
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities, to help you grow and succeed in your career.
  • A fun and dynamic work environment, with a team of passionate and dedicated professionals.
  • The opportunity to work for a world-leading global hotel company, with a reputation for excellence and innovation.

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