Guest Service Agent

il y a 2 jours


IssylesMoulineaux, Île-de-France Accor Temps plein
About Accor

Accor is a pioneer in the art of responsible hospitality, with a portfolio of over 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. Our mission is to innovate and challenge the status quo, while keeping our core values of hospitality and responsibility at the forefront of everything we do.

Job Summary

We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Accor. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable. You will be the first point of contact for our guests, and will be responsible for checking them in and out, handling their requests and resolving any issues that may arise.

Key Responsibilities
  • Provide exceptional customer service to our guests, ensuring their stay is memorable and enjoyable.
  • Check guests in and out, handle their requests and resolve any issues that may arise.
  • Work closely with other departments to ensure that guests' needs are met.
  • Update and maintain repeat guest history system.
  • Promote Inter-Hotel sales and in-house facilities to maximize revenue.
  • Handle guests' complaints and comments tactfully and efficiently.
Requirements
  • Diploma in Tourism / Hospitality Management.
  • Minimum 1 year of relevant experience.
  • Excellent reading, writing and oral proficiency in English language.
  • Ability to speak other languages and basic understanding of local languages will be an advantage.

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