Guest Service Ambassador

il y a 1 jour


IssylesMoulineaux, Île-de-France Accor Temps plein
Job Title: Guest Service Agent

At Accor, we're committed to delivering exceptional guest experiences. As a Guest Service Agent, you'll play a vital role in setting the tone for outstanding service.

Key Responsibilities:
  • Welcome guests and ensure a seamless Guest Journey, including research pre-arrival.
  • Provide efficient, friendly, and professional service to all guests.
  • Take initiative to ensure positive and productive interactions with customers.
  • Address issues and concerns with a positive problem-solving approach.
  • Contribute to the management of the Front Office operation, aiming to establish a reputation as a market leader in customer-focused service.
  • Deliver high standards of service to hotel guests, anticipating and proactively attending to their requests and event/activity bookings.
  • Coordinate Group arrivals, departures, and check-ins, and assist with activities during their stay.
  • Maintain professionalism and accuracy with information and billing during arrival and departure.
Requirements:
  • Previous experience in Hotel Guest Services Front Office area and proficiency in Opera or other PMS.
  • Effective time management.
  • Immaculate grooming and personal presentation.
  • Articulate communication skills and understanding of luxury guest expectations.
  • Self-motivated and enjoy working autonomously.
  • Friendly and engaging.
  • Ability to coordinate multiple tasks simultaneously.
  • Excellent English communication in written and verbal.
  • Clean police record.
What We Offer:
  • Your personal loyalty card for discounted Hotel stays, food, and beverage rates, and Spa treatments worldwide.
  • Daily staff meals during work hours.
  • Ongoing reward and recognition incentives and awards.
  • Opportunities for further development and worldwide career progression within Accor.
  • The chance to work for a world-leading Global hotel company.

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