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Guest Service Ambassador

Il y a 2 mois

IssylesMoulineaux, Île-de-France Accor Temps plein
{"Job Title": "Guest Service Agent", "Job Summary": "We are seeking a skilled Guest Service Agent to join our team at Fairmont Hotel Macdonald. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

* Provide fast and friendly service to guests
* Check in and out hotel guests according to standards and policies
* Answer incoming calls and monitor for special rates and billing arrangements
* Ensure the highest level of guest satisfaction by addressing concerns promptly
* Review and prepare for VIP and ALL loyalty members arrivals to ensure a flawless check-in experience
* Coordinate the storage/delivery of guest mail/messages/packages
* Maintain a professional and organized front desk
* Ensure front desk is stocked with essential materials
* Maintain a neat and well-groomed appearance
* Pass on any guest comments to Assistant Front Office Manager/Manager on Duty
* Be familiar with fire and emergency procedures

Physical Aspects of Position:

* Constant standing and walking throughout shift
* Frequent lifting and carrying up to 30 lbs
* Occasional kneeling, pushing, pulling, lifting
* Occasional ascending or descending ladders, stairs, and ramps

Requirements:

* Previous front desk/reception experience a strong asset
* Effective communication skills
* Knowledge of Microsoft Windows XP an asset
* Knowledge of Micros PMS/Opera an asset
* Good command of the English language
* Hotel/Hospitality degree or diploma an asset
* Available for shift work including weekends and holidays

What We Offer:

* Comprehensive benefits package including medical, vision, and dental
* Defined Contribution Pension Plan with employer matching
* Employee travel program with discounts on room rates and food and beverage
* Comprehensive wellness platform for employee mental health and wellbeing support
* Learning programs through our Academies
* Career development opportunities with national and international promotion opportunities

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Please note that the hotel is unable to assist candidates in obtaining work authorization documents.

We look forward to hearing from you