Cashier (F&B Service)
il y a 3 semaines
At Accor, we are committed to delivering exceptional guest experiences. As a Cashier (F&B Service), you will play a vital role in ensuring that our guests receive top-notch service and a memorable dining experience.
Key Responsibilities:- Prepare daily cashiering forms and operational reports
- Count and handle cash effectively, efficiently, and with integrity, adhering to established accounting procedures
- Stay up-to-date on menus, specialties, and menu items
- Regularly check with the culinary team for non-availability items
- Answer phone calls promptly and efficiently, using the correct greeting
- Perform cashiering procedures according to standards
- Maintain a clean, neat, and orderly order taker cabin throughout service
- Prepare all necessary operational materials in the order taker cabin and pantry areas
- Report guest comments to the superior and complete guest preference sheets
- Communicate with internal and external customers in a polite, courteous, and constructive manner
- Participate in internal training and necessary meetings
- Maintain good working relationships with colleagues and other departments
- Actively promote hotel services and facilities
- Report any deviations from set standards and procedures to the Manager
- Maintain complete knowledge of F&B services, outlets, hotel services, features, and hours of operation
- Control and maintain delivery timing within standards
- Average reading, writing, and oral proficiency in English
- Well-presented and professionally groomed at all times
- Able to count and handle cash effectively and efficiently
- Good communication and customer contact skills; good problem resolution skills
- Basic F&B product knowledge
- Team player with strong interpersonal skills and attention to detail
- Minimum secondary education
- Minimum 1-year food and beverage serving experience
- Previous cashiering experience
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. At Accor, we believe in empowering our employees to grow and develop their skills, while making a positive impact in the local community through our Corporate Social Responsibility activities, like Planet 21.
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