Support Manager
il y a 4 jours
F/H - As a Support Manager at Chronopost, you will be responsible for managing, controlling, and participating in all activities related to support, including return control, SAV, subcontractor management, quality improvement, and more.
Main Responsibilities- Apply and enforce the quality assurance system at the agency level
- Establish or have established, enriched, and modified performance dashboards
- Prepare and participate in production meetings to improve agency performance
- Implement decisions to improve agency performance with reactivity
- Be the point of contact for the subcontractor manager on the follow-up of subcontractors
- Provide real-time feedback to the site manager on all administrative dysfunctions related to subcontracting
- Verify the coherence of pre-billing elements with information transmitted by the operational management of the agency
- Optimize the management of your resources (own means and interim)
- Manage distribution/collect activities
- Integrate and ensure that new entrants are correctly sponsored
- Train staff on operational procedures (or processes) to ensure their versatility
- Animate, motivate, and inform your team
- Conduct annual meetings and other more occasional meetings (e.g., bonuses) and propose axes of decision to your hierarchy
- Evaluate, set objectives, and recognize performance. Propose professional evolutions
- Ensure that your team respects the applicable framework within the company (social legislation, agreements, regulations, values, etc.)
F/H - You have experience in at least two of the following activities: SAV, return control, subcontractor management, quality improvement, etc.
You have already managed a team.
You have knowledge of social law.
You master Chronopost's products, procedures, and operational procedures.
You also master management and reporting tools, as well as office software.
You have a sense of package security and person security.
You are an organized person with a true leadership, you have an adaptability spirit, a persuasion capacity, you are pedagogical.
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