Customer Support Specialist
il y a 1 mois
About the Role
We are seeking a highly skilled Customer Support Specialist to join our team at Snaphunt. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers through various channels, including Shopify Chat, emails, and social media.
Key Responsibilities
- Respond to customer inquiries in a timely and professional manner, ensuring that all issues are resolved to the customer's satisfaction.
- Utilize AI tools to craft effective responses and provide accurate information to customers.
- Collaborate with the marketing team to address unanswered questions and update the FAQ in our Notion Database.
- Provide regular feedback and insights to help improve our customer support processes.
Requirements
- Strong communication skills in English and Russian, both written and verbal.
- Ability to work independently and manage time effectively.
- At least 1 year of experience in customer service, preferably in an e-commerce company.
- Proactive and able to identify areas for improvement.
About Us
Our client is a California-based company dedicated to providing high-quality sea moss products. We are committed to delivering exceptional customer experiences and building long-term relationships with our customers.
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