Banquet Captain

Il y a 2 mois


IssylesMoulineaux, Île-de-France Accor Temps plein

Job Summary:

The Banquet Captain is a pivotal role in managing and supervising the banquet floor, providing engaging, sincere, personalized service to our guests. This position requires a natural leader with a passion for orchestrating exceptional banquets and events.

Key Responsibilities:

  • Manage and supervise the banquet floor, ensuring all standards, procedures, and guest satisfaction objectives are met and exceeded.
  • Attend Banquet Event Meetings and Pre-Conference meetings in the absence of the Banquet Manager or Banquet Director.
  • Provide a personal service to all guests, fully aware and following hotel standards and procedures.
  • Ensure all guests receive a warm welcome and a fond farewell, cordially greeting them upon arrival and departure.
  • Assist staff members to ensure they maximize their service standards.
  • Manage guest complaints in a professional manner, resolving them to the guest's satisfaction and recording them.
  • Be fully aware of and report all guest complaints or comments.
  • Read and update logbooks, ensuring a proper handover between shifts.
  • Respect key handling procedures and schedules, terms, and deadlines as agreed with Management.
  • Be updated with the latest administrative, organizational, operational, or other changes and news.
  • Share daily activity highlights with the supervisor, including internal and external guest opportunities.
  • Be entirely flexible and adapt to last-minute requests through the hotel or guests.

Requirements:

  • Customer service experience preferred.
  • Ability to work independently and prioritize responsibilities and handle a multitude of tasks, colleagues, and guest requests.
  • Passion for guest service, strong guest service orientation, and training skills required.
  • Excellent communication and customer service skills.
  • Ability to work a variety of hours, days, holidays, and weekends as business needs require.
  • Must be legally eligible to work in the United States.

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