Front Desk Associate

Il y a 2 mois


IssylesMoulineaux, Île-de-France Accor Temps plein
Job Overview

We are seeking a highly motivated and customer-focused individual to join our reception team at Mercure Stuttgart Sindelfingen an der Messe as a Front Desk Associate. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our international guests.

Key Responsibilities:
  • Assist with check-in and check-out procedures, ensuring a seamless and efficient experience for our guests.
  • Support the team by providing assistance with training and development, promoting a culture of excellence and continuous improvement.
  • Maintain a positive attitude and handle reservation requests professionally, demonstrating a commitment to customer satisfaction.
Requirements:
  • Positive attitude and team player mentality, with a strong focus on delivering exceptional customer service.
  • Fluency in German and English, with additional languages a significant advantage.
  • Basic IT skills, with the ability to learn and adapt to new technology.
  • Previous experience in hospitality is highly desirable, with a proven track record of delivering excellent customer service.
Benefits:
  • Opportunities for career development and growth within the Accor group.
  • Free parking and uniform, reflecting our commitment to supporting our team members.
  • Opportunities for career development and growth within the Accor group.
  • Christmas and holiday bonuses, demonstrating our appreciation for our team members' hard work.
  • Discounts on accommodation and events, providing opportunities for team members to experience the best of what we have to offer.
  • Celebration of team successes, recognizing and rewarding our team members' achievements.
  • Work-life balance with a 39-hour week, promoting a healthy and sustainable work environment.

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