Front Desk Associate
il y a 4 semaines
Job Summary
We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Mövenpick Resort Phan Thiet. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities
- Register and room all arrivals according to established procedures
- Maintain intimate knowledge of departmental standards and procedures
- Perform check-in, check-out and room change procedures, ensuring all data are entered completely into the hotel systems in accordance with reservations
- Maintain cashier float and ensure accurate daily report of all money received
- Cash hotel guests' personal and travelers checks and assist with currency exchange
- Keep abreast of all modifications to accounting policies and procedures
- Responsible and attend to guests' requests for using the service of safety boxes at all times
- Knowledgeable of all special promotion procedures, for programs such as Seasonal Packages, Frequent Flyers Programs, and Accor Loyalty programs
- Attend to guests' complaints, inquiries and requests, referring problems to supervisor/Duty Manager if unable to assist
- Familiar with other Accor hotels, enabling guests indicating any next destination on the registration card to be 'sold' an onward booking to another Accor hotel
- Ensure guests depart the hotel with a positive impression of hotel service
- Perform audit balances and prepare all works for audit in an orderly fashion
- When on night shift, check night report, prepare the morning report and prepare all necessary forms for guest arrival
- Maintain comprehensive knowledge of standard reservation procedures, including correct forms to use, how to read fax, e-mail, messages, and how to interpret availability sources within the reservation systems
- Maintain exemplary department standards of behavior and appearance and attitude as expected in a Novotel
- Take personal interest and pride to ensure the front desk work area is kept clean and in an orderly state at all times
- Endeavor to maintain the high standards of the hotel, with particular regard to the importance of ALL members and other VIPs, and with reference to hotel and to be a health or safety hazard
- Conversant with emergency evacuation and fire procedures for relevant department
- Perform any other task assigned based on the hotel needs or requirements
Requirements
- High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
- Minimum 1-year experience in guest/customer service, or an equivalent combination of education and experience
- Communication skills utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
- Able to read and write English
- Proficient in the use of Microsoft Office and OPERA
-
Front Desk Associate
il y a 1 semaine
Issy-les-Moulineaux, Île-de-France Accor Temps pleinJob Title: Front Desk AssociateJob Summary:We are seeking a professional Front Desk Associate to provide exceptional guest services, handle daily reservations, and ensure a seamless check-in and check-out experience.Key Responsibilities:Provide friendly and efficient guest service at all times.Process guest arrivals and departures, manage room assignments,...
-
Hotel Front Desk Associate
il y a 4 semaines
Issy-les-Moulineaux, Île-de-France Accor Temps pleinJob Title: Hotel Front Desk AssociateJob Summary:We are seeking a highly skilled and customer-focused Hotel Front Desk Associate to join our team at the Mercure Bridgwater Hotel. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience from the...
-
Hotel Front Desk Associate
il y a 4 semaines
Issy-les-Moulineaux, Île-de-France Accor Temps pleinJob Title: Hotel Front Desk AssociateJob Summary:We are seeking a highly skilled and customer-focused Hotel Front Desk Associate to join our team at the Mercure Bridgwater Hotel. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience from the...
-
Hotel Front Desk Associate
il y a 4 semaines
Issy-les-Moulineaux, Île-de-France Accor Temps pleinJob Title: Hotel Front Desk AssociateJob Summary:We are seeking a highly skilled and customer-focused Hotel Front Desk Associate to join our team at the Mercure Bridgwater Hotel. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience from the...
-
Front Desk Associate
il y a 4 semaines
Issy-les-Moulineaux, Île-de-France Accor Temps pleinJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Mövenpick Resort Phan Thiet. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesRegister and room all arrivals according to...
-
Front Desk Associate
il y a 4 semaines
Issy-les-Moulineaux, Île-de-France Accor Temps pleinJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Mövenpick Resort Phan Thiet. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesRegister and room all arrivals...
-
Front Desk Associate
il y a 2 semaines
Issy-les-Moulineaux, Île-de-France Accor Temps pleinAt Fairmont Olympic Hotel, we're seeking a highly skilled Front Desk Agent to provide exceptional service to our valued guests.Key Responsibilities: Efficiently handle check-in and check-out procedures, maintaining accuracy and attention to detail Assist guests with inquiries, requests, and reservations, providing information about hotel facilities,...
-
Front Desk Associate
il y a 4 semaines
Issy-les-Moulineaux, Île-de-France Accor Temps pleinAt Accor, we're committed to delivering exceptional service to our guests. As a Front Desk Agent, you'll be the first point of contact for our valued guests, creating a warm and welcoming experience from the moment they arrive.Key Responsibilities:Provide a warm and friendly welcome to guests, ensuring a positive first impression of the hotelEfficiently...
-
Front Desk Associate
il y a 3 semaines
Issy-les-Moulineaux, Île-de-France Accor Temps pleinAs a Front Desk Agent at the Fairmont Olympic Hotel, you will be the first point of contact for our valued guests, creating a warm and welcoming experience from the moment they arrive. Your exceptional communication skills and dedication to delivering exceptional service will make you a valuable asset to our team.Key Responsibilities:Provide a warm and...
-
Front Desk Associate
il y a 4 semaines
Issy-les-Moulineaux, Île-de-France Accor Temps pleinAre you passionate about delivering exceptional guest experiences? As an Overnight Front Desk Agent at the Fairmont Olympic Hotel, you will be the first point of contact for our guests, setting the tone for their stay. Your warm smile and engaging personality will make a lasting impression, ensuring our guests feel welcome and valued.Key...
-
Front Desk Operations Manager
il y a 4 semaines
Issy-les-Moulineaux, Île-de-France Accor Temps pleinJob Title: Front Desk Operations ManagerJob Summary:We are seeking a highly skilled and experienced Front Desk Operations Manager to join our team at Accor. As a key member of our front office team, you will be responsible for overseeing the day-to-day operations of the front desk, ensuring that our guests receive exceptional service and that our hotel runs...
-
Front Desk Associate
il y a 2 semaines
Issy-les-Moulineaux, Île-de-France Accor Temps pleinJob PurposeThis role is responsible for providing exceptional customer service, accurate information, and personalized solutions to all guests' inquiries concerning hotel facilities, venues, and functions.Key ResponsibilitiesPerform Front Office operations, applying the organizational structure defined by the Front Office ManagerContribute to guest...
-
Front Desk Operations Manager
il y a 4 semaines
Issy-les-Moulineaux, Île-de-France Accor Temps pleinJob Title: Front Desk Operations ManagerJob Summary:We are seeking a highly skilled and experienced Front Desk Operations Manager to join our team at Accor. As a key member of our front office team, you will be responsible for overseeing the day-to-day operations of the front desk, ensuring that our guests receive exceptional service and that our hotel runs...
-
Front Desk Ambassador
il y a 4 semaines
Issy-les-Moulineaux, Île-de-France Accor Temps pleinAt Mövenpick Resort Al Marjan Island, we are seeking a skilled Front Desk Ambassador to join our team. As a Front Desk Ambassador, you will be the first point of contact for our guests, setting the tone for their stay with us.Key Responsibilities:Provide exceptional service to guests, ensuring a memorable experience from check-in to departure.Take...
-
Front Desk Ambassador
il y a 4 semaines
Issy-les-Moulineaux, Île-de-France Accor Temps pleinAt Mövenpick Resort Al Marjan Island, we are seeking a skilled Front Desk Ambassador to join our team. As a Front Desk Ambassador, you will be the first point of contact for our guests, setting the tone for their stay with us. Your exceptional communication skills and warm hospitality will ensure that every guest feels welcome and valued.Key...
-
Front Desk Agent
il y a 1 mois
Issy-les-Moulineaux, Île-de-France Accor Temps pleinJoin Our Team as an Overnight Front Desk AgentAt the Fairmont Olympic Hotel, we're looking for a skilled and friendly Overnight Front Desk Agent to join our team. As a key member of our front office team, you'll be responsible for providing exceptional guest service, handling check-in and check-out procedures, and ensuring a seamless experience for our...
-
Front Office Associate
il y a 4 semaines
Issy-les-Moulineaux, Île-de-France Accor Temps pleinJob Title: Front Office AssociateJob Summary:We are seeking a highly motivated and customer-focused Front Office Associate to join our team at Accor Hotels. As a Front Office Associate, you will be responsible for providing exceptional guest service, handling daily reservations, and ensuring a smooth check-in and check-out experience for our guests.Key...
-
Front Desk Manager
il y a 3 semaines
Issy-les-Moulineaux, Île-de-France Accor Temps pleinAre you a seasoned hospitality professional looking to take your career to the next level?We have an exciting opportunity for a Front Desk Manager to join our team at Accor!About the Role:Lead the front desk operations and ensure seamless guest experiencesCollaborate with housekeeping and engineering teams to deliver high-quality serviceDevelop and implement...
-
Front Desk Agent
il y a 1 mois
Issy-les-Moulineaux, Île-de-France Accor Temps pleinJob Title: Front Desk AgentAt Pullman Lombok Merujani Mandalika Beach Resort, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team.Job SummaryThis is a fantastic opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service and ensuring a seamless guest experience.Key...
-
Front Desk Team Lead
il y a 4 semaines
Issy-les-Moulineaux, Île-de-France Accor Temps pleinAt Accor, we are committed to delivering exceptional hospitality experiences to our guests. As a Front Desk Supervisor, you will play a key role in ensuring the smooth operation of our front office team.Key Responsibilities:Welcome guests and visitors to the front lobby, record their information, and assign rooms based on their needs.Provide professional,...
